Servicer

Servicer Contact Options If you have questions about your existing mortgage, please contact your Servicer directly. Lakeview will not be able to answer these questions. Take a look at your statement to see which Servicer handles your loan: If you see this logo – Your Servicer is: LoanCare (800) 509-0183 lakeviewloanservicing.myloancare.com M&T Bank (800) 724-2224…

Servicer Contact Options Phone: 888-673-5521 Website: newrez.com/covid-19 Online Portal: Request Forbearance NOTE: You’ll notice in the comments below that some homeowners are getting conflicting from Shellpoint Mortgage Corporation, which is the servicer for many NewRez loans. Please scroll down to see comments, and if your servicer is Shellpoint, here is a link to their published…

Servicer Contact Options Phone: 855-690-5900 Online Portal: My Freedom Account Website: COVID Update Loan Lookup Tool: Options After Forbearance From Servicer Website Impact of COVID-19 on my mortgage loan: It is easy to understand why people are confused about their mortgage during this difficult time. There has been a lot of information, misinformation, hype, and…

Servicer Contact Options Phone: 866-258-6572 7 am – 7 pm CST, Monday through Friday Website: loandepot.com/covid-19 Email: servicing@loandepot.com How to Contact Us Please refer to your mortgage statement to determine where your loan is serviced for accurate contact information. If your statement has PO Box 11733, Newark, NJ 07101-4733, please call 877-420-4526 for assistance. If…

Servicer Contact Options Phone: 800-401-6587 Website: Online Forbearance Request COVID-19 FAQ:  Frequently Asked Questions Mobile app:  Mobile App Customer Portal From Servicer Website Caliber is offering a forbearance plan to those impacted by COVID-19. What is forbearance? I have been impacted by COVID-19.  Do I qualify for a forbearance? What are the terms of the…

Servicer Contact Options Phone: 888-480-2432 Online Portal: Request Mortgage Assistance Website: mrcooper.com/mortgage-assistance COVID-19 FAQ: Frequently Asked Questions From Servicer Website What to Do If You Can’t Make a Mortgage Payment If you’re a Mr. Cooper customer and the pandemic has caused a financial hardship that will prevent you from paying your mortgage, we’re here to…

Servicer Contact Options Phone: 800-936-8705 Monday – Friday 9:00 a.m. – 8:00 p.m. EST Call volume is extremely high, so we ask for your patience and understanding as we do our best to assist all customers. Website: mortgagequestions.com/coronavirus | COVID-19 Hardship Form Email: covid19assistance@mortgagefamily.com From Servicer Website What is a forbearance plan? A forbearance plan…

Servicer Contact Options Phone: 1-800-219-9739 Online Portal: Request Assistance Online Website: wellsfargo.com | COVID-19 resources and support Additional Resources: Answers to frequently asked mortgage and home equity questions From Servicer Website Answers to frequently asked Mortgage and Home Equity questions Make your Mortgage Payments from Home – If you’re able, please continue making payments through online…

Servicer Contact Options Phone: 888-452-8179 Online Portal: Apply for Forbearance Website: rocketmortgage.com | COVID-19 Resource Guide Additional Resources: COVID-19 Mortgage FAQs From Servicer Website What is forbearance? Forbearance is an assistance program that pauses your mortgage payment. At the end of your forbearance plan, we can discuss options to help you become current or extend…

Servicer Contact Options Phone: (844) 917-3669 Monday – Friday 7 a.m. to 6:00 p.m. PT Online Portal:  Request Forbearance Online Forbearance Request: Call (800) 777-4001 and follow the prompts for our automated system. Website: pennymacusa.com/covid-19 From Servicer Website What is the difference between a forbearance plan and a payment deferral? A forbearance provides temporary relief by reducing or…