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COVID-19 FAQ: Frequently Asked Questions
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What to Do If You Can’t Make a Mortgage Payment
If you’re a Mr. Cooper customer and the pandemic has caused a financial hardship that will prevent you from paying your mortgage, we’re here to help. We’ve led the charge with federal agencies and housing authorities to make new assistance programs available for homeowners in need. While some details are still being ironed out, here’s what we can tell you:
Short-term relief is available. If you are experiencing financial hardship due to the pandemic, we are offering payment relief for eligible customers, depending on what the owner of your loan allows.
You can begin the process online by filling out a Pandemic Relief Plan Request here. If possible, it’s best to continue making your mortgage payment and apply for assistance when you need it.
One of these options is called a Pandemic Forbearance Plan and it’s available if your loan is federally backed (i.e., owned by Fannie Mae or Freddie Mac, or if you have an FHA, VA, or USDA loan). While forbearance may be a great option to help you through this crisis, remember, once your forbearance is over, any paused payments will need to be repaid. We’ll work with you to find a payment solution that works for you but it’s best to save this option until you need it most.
Who is eligible for the Pandemic Forbearance Plan?
Forbearance due to the COVID-19 pandemic is available to you if you are experiencing a financial hardship due to the pandemic. Some examples are:
- You have lost work due to the pandemic.
- You are sick and can’t work.
- You are caring for a sick family member and therefore can’t work.
- You have experienced a significant decline in income due to the pandemic.
With a forbearance, you’ll be able to pause your mortgage payments for an initial period of three to six months. If you get to the end of your forbearance period and can’t bring your balance current, you can extend the forbearance period up to 12 months total. Before your forbearance plan ends, we’ll work with you to reevaluate your situation and figure out what’s next.
What happens after a forbearance? At the end of your forbearance period, all payments not made during the forbearance period will have to be paid back. We realize this may be a financial burden, which is why there may be options available for how to handle it:
- Start a repayment plan — Over a set number of months, an extra amount will be added to your regular mortgage payment to cover the amount you owe from the forbearance.
- Pay it as a lump sum — If possible, the simplest option is to pay back the full amount owed at one time.
- Loan modification — If you are unable to pay a lump sum or enter into a repayment plan, we will work with you on a loan modification. This may include an extension at the end of your loan giving you additional months to pay the forbearance amount.
For more information, read our post, Here’s What Really Happens After a Forbearance.
Note: Please don’t stop making your mortgage payments until you’ve been approved for a forbearance plan. These programs are not payment forgiveness programs. They’ll require any paused payments to be repaid, so save these options for when you need them most.
We continue to work closely with these agencies, as well as Congress and other federal authorities, to urge them to make the best programs available for homeowners like you.
If your loan isn’t federally backed, there still may be other pandemic relief options. Click here for more information and to see if you qualify.
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