Servicer Contact Options
Phone: 866-258-6572
7 am – 7 pm CST, Monday through Friday
Website: loandepot.com/covid-19
Email: servicing@loandepot.com
How to Contact Us
Please refer to your mortgage statement to determine where your loan is serviced for accurate contact information.
- If your statement has PO Box 11733, Newark, NJ 07101-4733, please call 877-420-4526 for assistance.
- If your loan is serviced by a Servicer other than loanDepot, please contact your new Servicer directly.
- If your statement has PO Box 5710, Chicago, IL 60680-5681 or if you are unsure where your mortgage is serviced, please call 866-258-6572 for assistance. One of our Customer Service Representatives will provide guidance.
From Servicer Website
loanDepot is committed to assisting our customers who have been impacted by the coronavirus (COVID19). While the situation is fluid and fast-moving, we are actively monitoring available information that could impact our customers, as we continue to provide you with exceptional customer service.
If you have concerns about making your loan payment, we are here to answer your questions. Our representatives can provide guidance and information about your loan and your current options.
At this time, you may be eligible for assistance if you have experienced any of the following as a result of the COVID-19 outbreak:
- Illness
- Quarantine
- Lay-offs or reduction in hours
- Office or school closures
If you are a current customer and would like to speak to a customer care representative, please contact us at 866-258-6572. Our team is available from 7am – 7pm CST, Monday through Friday. You also can email us at servicing@loandepot.com.
How to Make a Payment
Click here for more information on how to make a payment and how to access your account.
Beware of Scams
This is a time the public is being urged to help those in need. Unfortunately, during emergency situations, there are occasionally those who attempt to take advantage of people. We urge you to be alert for fraudulent requests associated with COVID-19 donations and fake offers of state or federal aid. Officials never request money for helping you and they always carry ID badges.
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.
My father passed away in April and I entered into a Coronavirus related forbearance with Loan Depot in May. I made sure to clear up any misconceptions I had about it through their messaging system before entering into the program, and then took screen grabs of everything. Of course I saved, printed, and photocopied all of the emails and all of the regular mail correspondence related to the forbearance.
When I went to exit the forbearance in August with the intention of resuming payments in September, they told me about the FHA partial claim for the missed payments. They then told me that because of the time involved with getting the application approved, notarized, etc., I should include September (?) and I agreed to this. Shortly after, I received a letter from Loan Depot telling me that I was approved for the FHA Partial Claim. Less than a week later, I was informed that in early August, Loan Depot had sold my mortgage to Midland.
Then Loan Depot reported my forbearance as missed payments and the account as closed, ruining my credit score. There were no notations about COVID or forbearance and there was no opportunity to make a payment and have the loan brought up to date on my credit report. They never even sent the FHA Partial Claim application, just a letter that I was “approved”. Since then, I’ve tried every which way to contact Loan Depot and get this situation rectified to no avail. Eery call results in being pawned off to another phone number or department, same with emails, and then I get a pre-recorded message telling me to “contact your new servicer for any questions or issues.” They simply do not care and are extremely devious. I did everything I was supposed to do as provided by the CARES Act and was screwed in the end.
Moreover, Midland, who acquired the mortgage, has been telling me since the beginning of September (and I call at least once a week) that they’re going over all the paperwork and have me down as an ‘applicant’ in their delinquency assistance program. Does the CARES act even require that a person “apply” and be “approved” if it’s a government backed mortgage? I made a payment anyway and will make another, but Midland is currently marking these payments as “make-up” payments for those missed in May, June, and so forth when I was under forbearance with Loan Depot.
I am sick to my stomach dealing with this… depressed, disillusioned. And I can pay! I can’t imagine what people who can’t pay are going through if they’re still in forbearance and wondering if they’re protected by provisions in the CARES Act and new exit strategies like the FHA partial claim. Just know that you’re not. You’ll be on your own until such time as some government entity or class action lawsuit begins to force them to comply. The evidence is out there on the web, you just have to know where to look, and this website is a great start.
I just am not sure how to fix this other than turning to credit repair services, a lawyer, or perhaps we need to begin letting our local congressional reps know? All three?
Thanks for this information. I was going to see about a loan through LoanDepot, but I’m not going to seek help through them at all. Appreciate the “heads up.” If they dealt with you like this on your forbearance program, I’m certainly not going to approach them for a pay-off on ours because we don’t need any more headaches. God bless you in rectifying your situation.