OCWEN | PHH Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 800-936-8705
Monday – Friday 9:00 a.m. – 8:00 p.m. EST

Call volume is extremely high, so we ask for your patience and understanding as we do our best to assist all customers.

Website: mortgagequestions.com/coronavirus | COVID-19 Hardship Form
Email: covid19assistance@mortgagefamily.com

From Servicer Website

What is a forbearance plan?

A forbearance plan provides immediate relief to borrowers experiencing a temporary hardship by suspending the required monthly mortgage payments. Offering a forbearance plan allows us to provide assistance quickly by not requiring documents to be submitted for review or additional paperwork to be signed and returned.

The initial forbearance period currently offered for those impacted by COVID-19 is three months. The forborne payments will not be forgiven and will be due at the end of the three-month plan; however, assistance options may be available as outlined below.

What happens at the end of the initial forbearance period?

Before the forbearance plan expires, we will contact you to discuss your current status and determine what options may be available given your situation, which may include:

  • Forbearance period extension – in certain cases, additional time may be provided to suspend the required monthly mortgage payment
  • Lump sum payment – for those who are able to reinstate the loan, pay the full amount owed from the forbearance period. Please keep in mind that paying what you can during the forbearance period will help offset this amount
  • Repayment plan – over a number of months, pay the regular mortgage payment plus an additional amount in order to pay off the full amount owed from the forbearance period
  • Loan modification – if you are unable to pay the lump sum or enter a repayment plan, we may be able to offer a loan modification for qualified borrowers

Why is the only option now a forbearance plan?

As a mortgage servicer, PHH Mortgage must comply with guidelines set forth by the entity that is the owner or investor of the mortgage. These entities include Fannie Mae, Freddie Mac, Veterans Affairs (VA), Federal Housing Administration (FHA) and other private companies.

The major mortgage investors are offering forbearance for customers who need assistance during the COVID-19 pandemic. The guidelines and rules are evolving, and we will keep you apprised of changes and if additional options become available. Prior to the end of the forbearance period, we will review with you all available options at that time.

Ready to proceed with an assistance request?

Please complete and submit the form below if you wish to notify us that it is not possible to make the required monthly mortgage payments due to COVID-19. After our team has reviewed the request, we will respond as quickly as possible and either mail a notice detailing the forbearance offer, or if your situation does not meet the requirements for a forbearance plan, we will notify you and outline your mortgage assistance options.

Please know that we are working as quickly as possible, but turnaround times may be as long as 10 days due to high volume. We apologize in advance for any delays.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Roger Grajo on July 9, 2020 at 6:29 pm

    can i still refinance while Im on forbearance plan?

    • Forbearance Report on July 9, 2020 at 6:36 pm

      If you are on a forbearance plan and did not skip any payments, you would not be prevented from refinancing in most cases. If you did skip payments, or go into a deferment plan (add skipped payments to end of mortgage) there may be a requirement that you make up to 3 or more on-time payments before being eligible.

      We are also seeing where lenders are imposing waiting periods after a forbearance regardless of any other guidelines that exist.

      You would not however be able to refinance a mortgage in forbearance and have that loan still be in forbearance after it closes.

      If you would like, you can email me more details about your situation, and if it looks like there’s a path to refinance, I can introduce you to someone that I know and trust that can help with that.

      My email is scott@findmywayhome.com – I hope this helps?

      • Maria Velazquez on July 13, 2020 at 8:29 pm

        I had been hospitalized in January for a condition in which I must have surgery but the situation with Covid has prolonged the surgery, during that time until now I have been out of work and until last month I had enough funds to pay the mortgage, sadly I’m unable to make this months payment because of insufficient funds. I’m finally having my surgery this Wednesday, July 15th of which I will be out of work for a longer period of time. I have applied for disability through my job and it seems to be taking them forever to process my request, they seem to have overlooked my request with the excuse of the Covid situation, I sent the request since March 23rd, they finally found it and they are working on it. Go figure, I thought that it would be processed by now and I would have the funds to be able to pay the mortgage. This is the situation I’m in I have but maybe $30 in my bank account, I’m worried because if you look at my payment record, I’ve been on time with my payments. I hope that this is enough information if not I will be happy to provide you with more info. Thank you for your time, I will be waiting for a response hopefully soon.

        • Forbearance Report on July 14, 2020 at 12:15 am

          Hi Maria, it is important that you contact your servicer and ask them for forbearance. You can use the tools on this site to determine if your mortgage is federally backed and covered under the CARES Act. You can find your servicers contact information above.

  2. James Thornton on July 9, 2020 at 10:32 pm

    I have had help with mortgage payments by my son who had his hours cut due to company’s covid 19 lost in income. So far I haven’t missed a payment but that will surely change in the month ahead.

  3. Joseph Green on July 30, 2020 at 1:28 pm

    If your behind on your mortgage payment can you still qualify for forbearance? My husband lost his commission due to Covid and we got behind, but have been making payments to try and catch up, but still a month behind.

    • Forbearance Report on July 30, 2020 at 4:31 pm

      According to the CARES Act, you can be granted forbearance if you are behind on your mortgage. If your mortgage is not covered under the CARES Act, you need to contact your servicer. If you are only one month behind, once you receive forbearance no other late payments will show up on your credit.

      • Joe Green on July 31, 2020 at 8:32 pm

        We applied for forbearance on July -28th by filling out your form online. Approximately how long should it take to hear from you about it?

        • Forbearance Report on July 31, 2020 at 8:48 pm

          Joe, this site is not your servicer’s website. They will not get this question. Please contact your servicer directly to follow up on your forbearance request.

  4. L BERRY on August 5, 2020 at 5:54 pm

    I filled out the short for today, about how long does it take to hear back?

  5. Donald Johnson on August 27, 2020 at 10:10 pm

    I have several properties that i rent out, the tenants have been living there for over 8 years , and always paid their rent, but now since covid-19 they are unable to paid their rent, barely feeding their families, all of them are either ill with covid or laid off from their job, and still waiting on unemployment, i am unable to make payments because this is my only source of income, i cant afford to evict them because their families don’t have any where else to go, and i cant afford to evict them. but if the properties are put up for sale and i lose them they will be put out, i am requesting help from your covid 19 assistance program, if i can get the 3 months free it would help me until things get back to normal, i have been told most of my tenants are scheduled to go back to work by then, i am including my mortgage loan numbers for your response ,
    1.8010785007( 2291 wood st
    2.8013779775( 902 bernice ct
    3.7141997739(18 stonegate dr
    4. 8010784994 201 s 23rd st these are all my properties that i am requesting temporary assistance with, i am currently in the process of modification process with PHH

    • Forbearance Report on August 28, 2020 at 12:18 am

      Hi Donald, PHH does not monitor this website (but they should!). Please make sure you contact them by mail or phone to make arrangements for your rental properties.

  6. frank fucilo on September 18, 2020 at 3:16 pm


    • Forbearance Report on September 18, 2020 at 3:51 pm

      It is important that you contact your servicer immediately to see what your options might be. OCWEN/PHH does not monitory this website, however, you will find all of their contact information on this page. Only your servicer can grant you payment relief options during the Governor’s foreclosure moratorium.

  7. Richard Monguia on September 23, 2020 at 5:13 am


    • Forbearance Report on September 23, 2020 at 6:27 pm

      Hi Richard, your servicer does not monitor this website, you will need to use the contact information at the top of the page to reach out to OCWEN | PHH and request forbearance directly from them.

  8. Tammie Avis on October 16, 2020 at 5:36 pm

    If I elect to do the forbearance for three months and at the end of three months I cannot make the payments. What are my options. Is it possible to move the three payments to the end of my loan.

    • Forbearance Report on October 16, 2020 at 9:11 pm

      Hi Tammie,

      Under the CARES Act, if your mortgage is federally backed then you have the ability to extend your forbearance up to 12 months if your financial situation has not recovered.

      Moving the skipped payments to the end of the loan is called Deferment, and is a common way to reinstate your loan and get it back into good standing.

      Deferment is available as an option for federally backed mortgages, but if your loan is not covered by the CARES Act, your servicer has the ability to determine what options are available to help you get back on track after the forbearance.

  9. Curtis on October 22, 2020 at 7:46 pm

    I take care of my mother and she applied for and was granted six months of PHH loan forebarence. My question is. Are they continuing to charge you interest during those six months? so your principal would increase during the forbearance plan?

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