Lakeview Loan Servicing Coronavirus Mortgage Forbearance Information

Servicer Contact Options

If you have questions about your existing mortgage, please contact your Servicer directly. Lakeview will not be able to answer these questions.

Take a look at your statement to see which Servicer handles your loan:

If you see this logo – Your Servicer is:

Lakeview Subservicing by LoanCare Logo

(800) 509-0183

M&T Bank Logo

M&T Bank
(800) 724-2224

Flagstar Bank Logo

Flagstar Bank
(800) 968-7700

Cenlar Bank Logo

(800) 223-6527

Arvest Logo

Arvest Central Mortgage Co.
(800) 366-2132

Mr. Cooper
(888) 480-2432

Northpointe Bank
(888) 672-5626

From Servicer Website

Statement on the Coronavirus (COVID-19):

At Lakeview, our primary concern is for the health and safety of you, our customer, and your loved ones. We are committed to assisting you during this trying time.

If you’ve been impacted by COVID-19 and need our support, we’re here to help. Understanding your options is an important part of maintaining control of your financial situation. If you have concerns regarding your existing mortgage, it is important that you reach out to the Servicer of your mortgage loan to review available options and learn about assistance programs that may be available to you.

All Lakeview customers are eligible for the protections under the CARES Act. One of these protections is mortgage forbearance, meaning a pause in payments. The forbearance protection can be for an initial time period of up to 180 days; and as needed, an additional extension time of up to 180 days, for a maximum forbearance period of 360 days.

Please contact your Servicer below to request a forbearance. At the end of the forbearance period, there will be repayment options available to you; as no one will be required to immediately “make-up” the paused payments, all at once or in a lump sum.

Please continue to work with your Servicer regarding your unique situation.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Al on April 24, 2020 at 6:10 pm

    Not sure what to do I currently have 2 mortages x wife and kids live in 1 I live in the other house, work has slowed down to few hours a week from a steady 70hrs (0nly make $ a week biggest problem is my insurance dropped me few months back so they forced insurance on me and didnt have funds in escrow
    (payment went from$1144. to 1890.55) to cover then I got a company to cover me and now wants to drop me if I dont get a new roof or have it in contract by may 5th so do I go into forberance so I can do the roof ?

    (if I do it myself 2-4k, if I go with a company 13k added to my loan about another $100. a month)
    fico is 742

    • Forbearance Report on April 24, 2020 at 9:37 pm

      You should only choose forbearance if you’re unable to make your mortgage payments. It’s important to understand that any skipped mortgage payments during forbearance have to be paid back. Most servicers expect all missed payments to be made at once, but if you’re unable to do that, they may be able to work out a different repayment plan to help you catch up.

      Another concern might be that many lenders are now coming out and saying that they will not allow refinancing for 1 year or maybe more if you’ve been in forbearance. If you need to get equity out of your home in the next year, that may present a challenge.

      My advice is to make sure you fully understand the terms of the forbearance and the reinstatement options that your servicer has available to you, and get everything in writing if you can.

      Hope this helps?

Leave a Comment