Lakeview Loan Servicing Coronavirus Mortgage Forbearance Information

Servicer Contact Options

If you have questions about your existing mortgage, please contact your Servicer directly. Lakeview will not be able to answer these questions.

Take a look at your statement to see which Servicer handles your loan:

If you see this logo – Your Servicer is:

Lakeview Subservicing by LoanCare Logo

(800) 509-0183

M&T Bank Logo

M&T Bank
(800) 724-2224

Flagstar Bank Logo

Flagstar Bank
(800) 968-7700

Cenlar Bank Logo

(800) 223-6527

Arvest Logo

Arvest Central Mortgage Co.
(800) 366-2132

Mr. Cooper
(888) 480-2432

Northpointe Bank
(888) 672-5626

From Servicer Website

Statement on the Coronavirus (COVID-19):

At Lakeview, our primary concern is for the health and safety of you, our customer, and your loved ones. We are committed to assisting you during this trying time.

If you’ve been impacted by COVID-19 and need our support, we’re here to help. Understanding your options is an important part of maintaining control of your financial situation. If you have concerns regarding your existing mortgage, it is important that you reach out to the Servicer of your mortgage loan to review available options and learn about assistance programs that may be available to you.

All Lakeview customers are eligible for the protections under the CARES Act. One of these protections is mortgage forbearance, meaning a pause in payments. The forbearance protection can be for an initial time period of up to 180 days; and as needed, an additional extension time of up to 180 days, for a maximum forbearance period of 360 days.

Please contact your Servicer below to request a forbearance. At the end of the forbearance period, there will be repayment options available to you; as no one will be required to immediately “make-up” the paused payments, all at once or in a lump sum.

Please continue to work with your Servicer regarding your unique situation.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Al on April 24, 2020 at 6:10 pm

    Not sure what to do I currently have 2 mortages x wife and kids live in 1 I live in the other house, work has slowed down to few hours a week from a steady 70hrs (0nly make $ a week biggest problem is my insurance dropped me few months back so they forced insurance on me and didnt have funds in escrow
    (payment went from$1144. to 1890.55) to cover then I got a company to cover me and now wants to drop me if I dont get a new roof or have it in contract by may 5th so do I go into forberance so I can do the roof ?

    (if I do it myself 2-4k, if I go with a company 13k added to my loan about another $100. a month)
    fico is 742

    • Forbearance Report on April 24, 2020 at 9:37 pm

      You should only choose forbearance if you’re unable to make your mortgage payments. It’s important to understand that any skipped mortgage payments during forbearance have to be paid back. Most servicers expect all missed payments to be made at once, but if you’re unable to do that, they may be able to work out a different repayment plan to help you catch up.

      Another concern might be that many lenders are now coming out and saying that they will not allow refinancing for 1 year or maybe more if you’ve been in forbearance. If you need to get equity out of your home in the next year, that may present a challenge.

      My advice is to make sure you fully understand the terms of the forbearance and the reinstatement options that your servicer has available to you, and get everything in writing if you can.

      Hope this helps?

    • Brian Roth on August 18, 2020 at 1:05 am

      DONT GO INTO FORBEARANCE. You credit score automaticly drops. Also most banks won’t touch you until you have a minimum of 6 months current payments.

      As for the roof contact a roofer and have him give you a five year roof certication and present that to your insurance company. Most insurance companies hire some one to do a drive by verification of condition. A roofing company carries more weight than the so called insurance inspector.

  2. Tammy Vinas on September 22, 2020 at 6:07 pm

    We applied for forbearance through this company. At the time we submitted our application, it said it could take up to three days for a response. That was early in the morning on August 28th.

    ** From them: Fri, Aug 28, 6:17 AM
    * Your request for forbearance has been submitted!
    Dear __________________,
    Your request has been submitted to our Loss Mitigation team to review.
    * All of our application information that we filled out in an image.
    Due to the volume of requests, it may take up to three (3) days to review your request.

    There is nothing additional you need to do at this time. If for any reason we need further information from you, we will contact you by phone or email.

    Upon approval, we will send you an email and a letter (agreement) outlining the terms of the forbearance program. After receiving the email and/or letter, you may also view the forbearance terms. Log into your account, select My Account from the menu bar at the top of the page, and then Loss Mitigation from the drop-down menu to access your information.

    During the forbearance term, late charges and other fees will be suspended. If your loan is current at the time of entering into a forbearance plan, then each month you are in the forbearance plan we will report the status of the account to the credit reporting agencies as current. If, however, your loan was delinquent prior to entering into a forbearance plan, we will maintain that delinquency status during the period of the forbearance. If you are able to bring the loan current during the forbearance plan, we will report the account as current.

    Next Steps
    If you are set up for recurring payments (auto-draft), scheduled payments will to be suspended when the forbearance plan is approved. Auto-draft payments must be suspended 3 business days prior to the draft date to prevent a payment from being drafted from your bank account. If your next scheduled draft date is within 8 business days, please ensure you cancel the draft on our website to ensure the payment does not draft.
    Be on the lookout for emails from us. We will send out regular updates to you on the status of your loan, so you can stay aware of all programs and options available to you.
    If your financial situation changes during the term of your forbearance plan, please contact us immediately to reassess your situation and discuss potential alternatives.
    At least 30 days prior to the end of the forbearance plan, we will contact you to update your financial situation and discuss options to resolve the outstanding balance. We will provide you instructions on how to apply and outline any required documentation and response timeframes.
    As news about Coronavirus continues to unfold, additional payment assistance options may become available. We continually monitor these developments. If a new program is created, we will send further information about the guidelines and benefits to you by email.


    Customer Service Department

    ** Our payments are due on the first of the month. We had to borrow money last month just to buy groceries. Now we have another payment coming up, and every time we try to get a response on what’s going on with our application.

    **Monday August 31st, First inquiry by us: Payment/Statement Inquiry
    * Email through payment website – I applied for the COVID-19 relief. My payment is due tomorrow. I’m checking to see if my credit will be impacted if I can’t make a payment while I’m waiting on your response.


    * Their response: Thank you for contacting us! Your inquiry has been forwarded to the team of specialists experienced in resolving your issue.For your reference the ticket number is 1002604574 Our hours of operation are from Monday-Friday 8:00 A.M.- 6:00 P.M. Eastern time. We will provide you a response as quickly as possible. Sincerely Customer Communications Department.

    **September1, Loan payment made, making us borrow money for groceries.

    ** In the mean time: Three requests that we refinance through them with an FHA Streamline Mortgage, but no answer and more stalling about our application.

    ** Their Response: Wednesday September 9:
    * RE: Payment/Statement Inquiry (Ticket # 1002604574)
    We have received your recent inquiry regarding your mortgage account. Your request has been forwarded to our Loss Mitigation department. Please allow additional time for a representative to complete your request.

    Customer Communications Department
    NMLS ID 2916

    ** Today September 22, 2020
    * New ticket made on payment website again, because we can’t get a hold of anyone by phone. They keep switching us to other departments. *Payment/Statement Inquiry
    I applied last month for a forbearance on 8/28. I received a verification email indicating that I should receive an update in a 3 business day period, so I went ahead I made my regular payment on 9/1.
    I have not received any updates regarding the forbearance application and loan payment is due in 9 days (10/1).
    I would like to know what is the status of the application, ASAP.
    * Their response: Thank you for contacting us! Your inquiry has been forwarded to the team of specialists experienced in resolving your issue.For your reference the ticket number is 2002706315 Our hours of operation are from Monday-Friday 8:00 A.M.- 6:00 P.M. Eastern time. We will provide you a response as quickly as possible. Sincerely Customer Communications Department (The same response that we started with on August 31.

    ** Today: I’m looking up ways to report this company for no real response to our application after weeks of waiting.

    Apparently you guys are not taking me seriously. Not allowing me to submit this comment caused me to report you to the FHA.


    • Forbearance Report on September 22, 2020 at 6:26 pm

      Hi Tammy, this website is not associated with Lakeview Loan Servicing in any way. We built this resource to help folks find the COVID policies for your servicer, but your servicer does not monitor this website.

      It is also very helpful that you posted this information so other Lakeview customers know what to expect.

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