Servicer Contact Options
Phone: 877-392-6868
Fax: 626-242-9570
Email Workout Package: SpecialServicing@eastwestbank.com
Website: eastwestbank.com
Request Assitance: Mortgage Assistance Request
Assitance Application: Mortgage Assistance Application
Mailing Address:
East West Bank
Attn: Special Servicing
P.O. Box 60020
City of Industry, CA 91716
From Servicer Website
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.