Servicer Contact Options
Email Workout Package: SpecialServicing@eastwestbank.com
East West Bank
Attn: Special Servicing
P.O. Box 60020
City of Industry, CA 91716
From Servicer Website
East West Bank has temporary mortgage payment deferral plans for homeowners impacted by COVID-19 that will allow you to defer monthly mortgage payments.
For us to assist you, please complete the form below. Your information will be sent to a secured email and reviewed by one of our Loan Workout Specialists at East West Bank. It is important for you to complete all of the information so that we can contact you to discuss the payment deferral plan that is right for you.
If you are currently under a deferral plan and cannot make a payment, please complete the form below so that you can be reviewed for further payment deferral options.
If you need a more permanent workout solution or need to discuss options to avoid foreclosure we encourage you to complete our loan workout package.
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.