Servicer Contact Options
COVID-19 Assistance Phone: 888-356-0023
Military hotline: 877-469-0110
Online Portal: Request for Payment Assistance
Website: chase.com
Website: Payment Assistance Options
From Servicer Site
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.
My mortgage with Chase was transfered to another servicer when I extended my forebearnce from a 3 to 6 months period. In writing CHASE declared that my contract remains unchanged however, the new servicer, Carrington Mortgages Services, are requesting all 6months payment. When I requested the forebearnce extension Online with CHASE I requested having the option of placing the payments on the backend of my mortgage loan. I informed the new servicer that I am paying my current monthly payment for October, but they are asking me for signed modification documents. I only what to pay the current payment. What should I do? Also since the option to add my 6 months forbearance to the backend of my loan was made on line what recourse so I have? Related to sign documents. All I have is a confirmation statement saying my forbearance was extended.