Chase Coronavirus Mortgage Forbearance Information

Servicer Contact Options

COVID-19 Assistance Phone: 888-356-0023
Military hotline: 877-469-0110

Online Portal: Request for Payment Assistance
Website: chase.com
Website: Payment Assistance Options


From Servicer Site

Frequently Asked Questions

What if I can’t restart payments at the end of my forbearance period?

You’ll be able to request an extension, and we’ll make that easy for you to do. We’ll check in with you near the end of the assistance period to help you understand the available options

What happens to any missed payments?

Many customers who can resume making their full payment after the assistance period can defer missed payments to the end of the mortgage.  We’ll check in with you near the end of the assistance period to help you understand your options

Why do I still see past due notices on my statement?

Don’t worry. We’ve enrolled your account in the COVID-19 payment assistance program.  You’ll still see a balance due and past-due notices on your statement, but we won’t charge late fees or report as late any payments due during the program period.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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