Union Bank Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: (800) 405-1122

Website: unionbank.com | Mortgage Forbearance

Additional Resources:  Request Forbearance Online Form

From Servicer Website

Union Bank is taking action to assist our mortgage and home equity line of credit clients who have been impacted by the COVID–19 outbreak by offering payment relief options during this challenging time. This includes the option to select an initial 3-month forbearance plan.

Summary of the forbearance plan:

  • Flexibility to make no, partial, or full monthly payments during plan
  • Suspension of late charge assessments
  • Suspension of delinquency reporting to credit bureau agencies
  • Forbearance does not erase the amount you owe on your mortgage. You will have to repay any missed or reduced payments. Extension or other modification options available following the forbearance period. (restrictions apply)
  • An assigned Mortgage Assistance Specialist will contact you prior to the end of the forbearance period to discuss the next steps.

Once your request for the forbearance plan has been received and approved, an agreement will be mailed to you within 5-7 days.

Due to high call volume, completing the form is the fastest way to get timely assistance with your home loan.

If you are not interested in the above forbearance plan you may call us at (800) 405-1122 to discuss other available options. Thank you.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Refugio Gomez on July 22, 2020 at 4:44 am

    Can covid 19 home mortgage forbearance be extended an additional 3 months?

    • Forbearance Report on July 22, 2020 at 6:24 am

      This is a great question. Under the CARES Act, if your mortgage is Federally backed (Fannie Mae, Freddie Mac, FHA, VA, USDA) you are entitle to up to 180 days initially, and extended to a maximum of 360 if needed.

      If your loan is not Federally backed, your servicer may have a different policy. A good rule of thumb is if there are no complaints against the servicer here, they are probably doing a pretty good job taking care of their customers.

      You must speak with your servicer to see what options they have available. Also, don’t forget to ask about your options once the forbearance period is over. You don’t wan any surprises after missing too many payments to pay back at once (which is not allowed under the CARES Act).

  2. Regina Mueller on September 6, 2020 at 9:15 pm

    Does the CARES Act. apply to Union Bank?
    Are they Federally backed?

    • Forbearance Report on September 7, 2020 at 4:36 pm

      Regina, if your mortgage is owned or backed by Fannie Mae, Freddie Mac, FHA, VA or USDA, it’s federally backed. You can look up your loan using the Fannie Mae or Freddie Mac lookup tools here on the site, or your best bet is to call Union Bank and ask them if your mortgage is federally backed.

      Hope this helps?

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