Servicer Contact Options
Phone: (800) 258-8602
Monday through Thursday between the hours of 8 a.m. and 11 p.m.
Friday from 8 a.m. to 9 p.m.
Saturday from 8 a.m. to 2 p.m., Eastern Time
From Servicer Website
What happens at the end of my plan?
We will reach out to you approximately 30 days prior to the end of the short term forbearance plan to discuss your situation and the options available to you to resolve the paused payments.
Depending on your specific financial situation, those options may include:
- Forbearance Extension –We may be able to extend the forbearance period, allowing you to continue to pause payments if you are still experiencing a hardship.
- Reinstatement –With a reinstatement, you would repay all of the paused payments at the end of the forbearance plan and you would resume making your regular monthly mortgage payments as scheduled.
- Repayment Plan –This plan would allow you to pay back the paused payments over an extended period of time by paying your regular monthly mortgage payment plus an extra amount.
- Payment Deferral –This would allow you to add the paused payments to the end of your mortgage loan as a non-interest bearing balance that will be due on the maturity date of the mortgage or when you pay off the loan.
- Term Extension –With this option, your mortgage would be extended by the length of time that your payments were paused.
- Modification –We may be able to provide you with a more affordable monthly payment by making changes to the terms of your mortgage loan. These changes may include a reduction of your interest rate, a partial payment deferral or an extension to the maturity date of your mortgage loan.
- Short Sale –If you decide that you can no longer afford to keep your home, this may be a good option for you. With a short sale, you would list the property for sale at a fair market price. If the property is sold, the proceeds from the sale are applied to pay off your mortgage, even if the proceeds are less than the account balance. This option requires approval from the lienholder.
- Deed in Lieu of Foreclosure -With this option, you, as the homeowner, would voluntarily transfer the ownership of the property to the owner of your mortgage in exchange for a release from your mortgage loan and payments. This is often a good choice if you no longer want to stay in the home or you can no longer afford to stay in the home, but you want to avoid foreclosure.
What is the best way to contact SPS?
This website provides you with detailed information about your account and helpful How-To videos. You can make your payment multiple ways, submit documents to us, review letters we have sent, and access our interactive Customer Information HUB to get quick answers to your most commonly asked account questions.
If you are unable to find an answer to your question on this website, please call to speak with one of our Customer Care Experts at (800)258-8602. They are available Monday through Thursday between the hours of 8 a.m. and 11 p.m., Friday from 8 a.m. to 9 p.m., and Saturday from 8 a.m. to 2 p.m, Eastern Time.
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.