Servicer Contact Options
United States
Phone: 888-504-7300
Monday – Thursday from 6:00 AM – 7:00 PM PT
Friday from 6:00 AM – 6:00 PM PT
Puerto Rico
Phone: 877-509-8389
Monday – Friday from 8:00 AM – 7:00 PM AST
Saturday from 8:00AM – 12:00PM
We accept telecommunications relay service calls.
Mail:
Rushmore Loan Management Services LLC
Attention: Home Retention
15480 Laguna Canyon Road
Irvine, CA 92618
Fax: 949-341-2238
Website: rushmorelm.com | Mortgage Assistance Options
Additional Resources: Repayment Plans
Additional Resources: Loan Modification
From Servicer Website
COVID-19 Assistance
If you have been impacted by COVID-19, we understand that you may be having difficulty making your scheduled payments.
Our focus is to provide you with the highest level of service, allowing you more time to focus on the health and wellbeing of you and your family.
To help provide peace of mind during these unprecedented times, Rushmore is taking numerous steps. We are suppressing all negative credit reporting for the months of March, April and May. If your loan is current, we will continue to report your positive credit status. No late fees will be assessed for any of our customers impacted by COVID-19.
Payment Assistance
If you need assistance making your payments, we have options available, including forbearance.
A forbearance plan temporarily pauses or reduces your monthly payment. You will not be assessed any late fees or be reported negatively to the credit bureaus. Once the forbearance plan period concludes, any paused payments will need to be repaid. At that time, we will work with you to find an appropriate repayment solution.
During this short-term relief period, you are encouraged to make any payments that you can.
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.
When I called, they told me to fill out the form online and that someone would call me within 10 days to discuss my options. They never called and sent a letter but I wasn’t home so I called them and they told me they would just allow me not to pay for 3 months… the only program that works for me is the tack on to the back end otherwise I might as well just declare bankruptcy right now and save the hassle.
BEWARE they don’t tack onto the back of your mortgage. They want the thousands of dollars that you didn’t pay during a forebearance immediately after it ends. Where does that leave you? Sunk like a ship!
BEWARE they don’t tack onto the back of your mortgage. They want the thousands of dollars that you didn’t pay during a forebearance immediately after it ends. Where does that leave you? Sunk like a ship!
I’m going through the same problems. They don’t accept payments causing you to get behind so they can add foreclosure fees
I filled out the online form for COVID-19 assistance long time ago, but this bank are ignoring all the customers, I think they doesn’t care the customers the customer service is terrible, they never answer the emails, I already sent all the documents they requested long time ago and nobody from their office contacted me yet, just to tell me finally that they never got the documents from me and I spends $40.00/ to sent those documents vía fax, I don’t know what is going on, maybe someone will read my comment and contact me the bank calls Rushmore Management in Invine /Texas
I,m going to have to do a Forbearance and hope it won’t hold me back in paying my bill when it is over will see
When I called they told me I had to have 5 months of my mortgage saved or they couldn’t do anything. I told them if I had that I would have paid it. So now I don’t know what to do. I have 3 kids and don’t know what to do.
When I called they told me I had to have 5 months of my mortgage saved or they couldn’t do anything. I told them if I had that I would have paid it. So now I don’t know what to do. I have 3 kids and don’t know what to do.
These people will not call you back. That is their game. Then they will say they tried and no one was available. You have to contact your state attorney general’s office and complain. They don’t dare not respond to the attorney general. If enough people go this route maybe something will happen to them that will make them more willing to at least do the minimum in returning calls.
I’ve been trying to close the forbearance contracts for 6 months.
I too can not get anyone to actual follow through. I I have certified letters & receipts, as well as all of the CSR’s that answers the phones states they Received my declined partial claim that I denied because they say I owe them $6000 more than I do. I sent in the $500 a month for the escrow portion of my mortgage payment, as I was instructed to do per my assigned direct point of contact that Rushmore assigned me in the beginning.
Never again have I been able to reach this point of contact and she has never returned my calls not even once in over a year.. I even have letters from them that they received my denied partial claim contract due to the discrepancy between their own payment history report which shows the monies received. Yet the partial claim contract does not account for that money and is wanting me to sign that I owe $6000 more than I owe!!! Three times I have sent each contract stating the same inaccurate amount due!! Their letter dated 5-6-2022 states they are in receipt of my denied contract and wrote a letter explaining why I am requesting to correct the contract and apply the $6,000 monies they agree is being held in suspense?? Their letter dated 5-10 dated that they received that certified letter w denied partial claim along with a copy of their own payment history report. They. asked that I give them 30 to 45 days to review the discrepancies and revise the contract accordingly.
So I waited until
I called the beginning of last week and asked what’s taking so long and they said be patient give it another 10 days. Then on Friday 6-24-22 I receive a letter that states that because I did not return the partial claim contract within the allotted time frame They are going to close out my request to review and revise and I have to reapply for the partial claim fill out all the applications again and wait for approval so basically start all over. The deadline to return that contract was May 10, 2022, And I got a certified letter dated 5-10-22 that they received that contract on May 6, 2022. I sent it on 5-2-22. So I’m at my wits end. This company does not even know what is going on apparently. They only want to pass it off onto someone else. Every time I call I have to go through an hour of explaining it to the CSR only
To be told that they see what I’m talking about they agree with everything I’m saying but I need to speak to a manager and then they transfer me I get a voicemail I leave a message requesting their assistance and to please call me as soon as possible and I never hear anything again until I call again. I don’t know how to get this resolved.