Rushmore Loan Management Services Coronavirus Mortgage Forbearance Information

Servicer Contact Options

United States
Phone: 888-504-7300
Monday – Thursday from 6:00 AM – 7:00 PM PT
Friday from 6:00 AM – 6:00 PM PT

Puerto Rico
Phone: 877-509-8389
Monday – Friday from 8:00 AM – 7:00 PM AST
Saturday from 8:00AM – 12:00PM

We accept telecommunications relay service calls.

Rushmore Loan Management Services LLC
Attention: Home Retention
15480 Laguna Canyon Road
Irvine, CA 92618

Fax: 949-341-2238

Website: | Mortgage Assistance Options
Additional Resources: Repayment Plans
Additional Resources: Loan Modification

From Servicer Website

COVID-19 Assistance

If you have been impacted by COVID-19, we understand that you may be having difficulty making your scheduled payments.

Our focus is to provide you with the highest level of service, allowing you more time to focus on the health and wellbeing of you and your family.

To help provide peace of mind during these unprecedented times, Rushmore is taking numerous steps. We are suppressing all negative credit reporting for the months of March, April and May. If your loan is current, we will continue to report your positive credit status. No late fees will be assessed for any of our customers impacted by COVID-19.

Payment Assistance

If you need assistance making your payments, we have options available, including forbearance.

A forbearance plan temporarily pauses or reduces your monthly payment. You will not be assessed any late fees or be reported negatively to the credit bureaus. Once the forbearance plan period concludes, any paused payments will need to be repaid. At that time, we will work with you to find an appropriate repayment solution.

During this short-term relief period, you are encouraged to make any payments that you can.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Reynaldo on May 2, 2020 at 4:11 pm

    When I called, they told me to fill out the form online and that someone would call me within 10 days to discuss my options. They never called and sent a letter but I wasn’t home so I called them and they told me they would just allow me not to pay for 3 months… the only program that works for me is the tack on to the back end otherwise I might as well just declare bankruptcy right now and save the hassle.

  2. Hector Villatoro on March 20, 2021 at 9:07 am

    I filled out the online form for COVID-19 assistance long time ago, but this bank are ignoring all the customers, I think they doesn’t care the customers the customer service is terrible, they never answer the emails, I already sent all the documents they requested long time ago and nobody from their office contacted me yet, just to tell me finally that they never got the documents from me and I spends $40.00/ to sent those documents vía fax, I don’t know what is going on, maybe someone will read my comment and contact me the bank calls Rushmore Management in Invine /Texas

  3. wanda M massey on August 14, 2021 at 9:02 pm

    I,m going to have to do a Forbearance and hope it won’t hold me back in paying my bill when it is over will see

    • Brandon walker on August 30, 2021 at 8:01 pm

      When I called they told me I had to have 5 months of my mortgage saved or they couldn’t do anything. I told them if I had that I would have paid it. So now I don’t know what to do. I have 3 kids and don’t know what to do.

  4. Brandon walker on August 30, 2021 at 8:02 pm

    When I called they told me I had to have 5 months of my mortgage saved or they couldn’t do anything. I told them if I had that I would have paid it. So now I don’t know what to do. I have 3 kids and don’t know what to do.

  5. Molee on November 21, 2021 at 9:55 pm

    These people will not call you back. That is their game. Then they will say they tried and no one was available. You have to contact your state attorney general’s office and complain. They don’t dare not respond to the attorney general. If enough people go this route maybe something will happen to them that will make them more willing to at least do the minimum in returning calls.

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