Regions Bank Coronavirus Mortgage Forbearance Information

Servicer Payment Options

Phone: 800-748-9498
Monday – Thursday from 7:30 a.m. to 8 p.m. CT
Friday from 7:30 a.m. to 6 p.m. CT
Saturday from 8 a.m. to 12 p.m. CT

Website: regions.com | Mortgage Payment Assistance
Additional Resources: Mortgage Assistance Application

Once you have completed the form, you can submit it to us in one of the following ways. A Regions representative will contact you within approximately three to five days.

Mail to: P.O. Box 18001
Hattiesburg, MS 39404-8001

Fax to: 1-800-256-7200

Upload to: Document Center in MyMortgage

If you have concerns about the evaluation of your foreclosure alternative options, please contact our Escalation Case Unit at 1-800-986-2462.  Any concerns will be reviewed by our Specialists, who will acknowledge your inquiry in writing via email, fax or mail within 72 hours. We will make every attempt to address your question(s) and/or concerns within 15 days from the date of receipt.


From Servicer Website

If preserving your home is your goal, or perhaps your circumstance is temporary, your mortgage payment assistance options may include:

  • Special Forbearance
    • If you have a Federally-backed mortgage and are experiencing financial hardship due to the COVID-19 emergency, you may be entitled to 180-day forbearance, which may be extended for another 180 days in certain circumstances. This benefit is available regardless of delinquency status. For more information about federally-back loans and to determine what type of loan you have, consult Consumer Financial Protection Bureau’s helpful “Guide to Coronavirus Mortgage Relief Options.” We can also help you identify your loan type. Call 1-800-748-9498.
    • If your mortgage is not Federally-backed but Regions is the lender or servicer, Regions may agree to a 90-day forbearance, which may be extended for another 90 days in certain circumstances.
    • Although interest will continue to accrue during the forbearance period, you will not be charged fees related to the scheduled non-payment. Your credit will be reported based on the status of your loan when you requested forbearance. When the forbearance period ends, Regions will work with you to find a repayment option, such as an extended repayment plan or loan modification.
    • All forbearance requests related to COVID-19 must be made by calling 1-800-748-9498. There is no documentation or form required to initiate this payment assistance option, but you must call us to request. Call at your convenience anytime, day or night. Speak with an associate, or use the automated phone system to easily process your request. It takes just a few minutes.
  • Repayment Plan
    • If you have experienced a short-term financial difficulty but are now in an improved financial situation, a repayment plan may be a good option for you. A repayment plan may allow you to make regularly scheduled payments, in addition to a portion of your past-due payments, to bring your loan current. This option may affect your credit.
  • Mortgage Loan Modification
    • A Loan Modification is a change to the terms of your mortgage in order to cure a delinquency and avoid foreclosure. If you qualify, a modification may include reducing your interest rate, extending the term of your mortgage and/or capitalizing the delinquent payments.
  • Reinstatement
    • The reinstatement amount is the total amount of past-due payments and may include late fees and attorney costs.

If you aren’t interested in maintaining ownership of the property and need debt relief, your options may include:

  • Temporary Forbearance While Selling Your Home, with listing agreement
  • Pre-foreclosure Sales (Short Sale)
    • If you can no longer afford to keep your home, a short sale may be an option to avoid foreclosure. This allows you to sell your home for less than the outstanding balance of your loan and may satisfy your debt (though not always).
  • Deed in Lieu
    • With a deed in lieu of foreclosure, you would transfer ownership of your home to Regions voluntarily to avoid foreclosure.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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