M&T Bank Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 800-724-1633

Website: mtb.com

Additional Resources: COVID-19 Hardship Assistance FAQs
Additional Resources: Mortgage & Home Equity Repayment Assistance Form
Additional Resources: Mortgage Payment Assistance Programs

From Servicer Website

COVID-19 (Coronavirus) Hardship Assistance

Our communities are facing a challenge of incredible scale and significance, and our hearts go out to all who have been affected by COVID-19 (coronavirus).

We understand that you might be having difficulty making your scheduled payments, so M&T is taking the following actions for all customers on Deposit, Mortgage, Home Equity Line of Credit, Unsecured Line of Credit, Installment Loan, and/or Credit Card account(s).

No action is required on your part to get these benefits:

  • Waiving late fees charged or assessed in April 2020 for all lending accounts
  • Suspending credit reporting for any delinquencies on consumer mortgage, loan and credit card accounts through May 2020
  • No M&T fee will be charged to deposit account holders for using an M&T ATM or a non-M&T ATMs starting March 21, 2020 through May 15, 2020
  • Early withdrawal fees on CDs will be waived through May 15, 2020

If you find that you need additional assistance, we can help. Those financially impacted by COVID-19 are encouraged to complete the online hardship assistance form to start the process for additional assistance options, including:

  • A refund of insufficient funds (NSF) and/or overdraft fees
  • Waiving late fees charged or assessed through May 15, 2020 for Home Equity Lines of Credit, Unsecured Lines of Credit, Installment Loans, and/or Credit Card account(s)1
  • Options to bring your accounts current or extend your due date5

Please complete the appropriate form to notify us that COVID-19 has impacted you.

If you have already completed the online form, no additional action is required. If you have previously contacted us but need additional assistance, or contacted us before the options above were offered to you, please complete the online hardship assistance form to start the process for additional assistance options.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Anthony Purcell on June 25, 2022 at 11:57 am

    I am about to leave forbearance but I still need assistance

  2. Anthony Purcell on June 25, 2022 at 11:58 am

    My number is 443-559-2603 thank you..

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