Citi Coronavirus Mortgage Forbearance Information

Servicer Contact Options

If you’re impacted by COVID-19, forbearance programs are available for eligible mortgage customers through our service provider, Cenlar FSB.


Phone:  855-839-6253
Monday–to Friday, 8:30 am–to 8 pm ET
Saturday, 8:30 am–to 5 pm ET


If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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