Cardinal Financial Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Cardinal Financial mortgages are serviced by Dovenmuehle

Phone: 866-397-5370

Website: Please visit and submit a request for assistance via the Secure Messaging Center. Be sure to use “COVID-19 Hardship Request” as your subject line.

From Servicer Website

For Our Customers Impacted by COVID-19

At Cardinal Financial, our hearts go out to all those who have been affected by the novel coronavirus outbreak, and the continued health and safety of our employees, customers, and communities is our top priority. We understand the growing concern associated with COVID-19 and are committed to being responsive to the needs of our customers and employees throughout the evolving situation.

What If I Can’t Make My Payment?

We understand that financial situations can change quickly. Rest assured, we are here to help. A range of hardship programs is available for our mortgage customers through our service provider, Dovenmuehle Mortgage, Inc. We encourage customers who may be impacted to contact Dovenmuehle to discuss the range of options that are available.

Hardship Assistance

I am currently experiencing a financial hardship that is making it difficult to make my monthly payments. What can I do?

We are here to help. Whether you are looking for a way to make your payments easier each month or you have already fallen behind, there are options. We can work with you to determine the best option for your unique situation.

The most important step is to contact us as soon as you can. Even if you have not fallen behind on your payments, but are facing financial difficulties, it is never too early to reach out.

You may be eligible for a temporary forbearance plan. This option may reduce or suspend your mortgage payment for a specific period of time to allow you to recover from this hardship.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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