Servicer Contact Options
Phone: 866-865-3400 Option 4
Email: loanservicing@amerisave.com
Website: amerisave.com/servicing/
Online Portal: YourMortgageOnline.com
From Servicer Website
AmeriSave Mortgage Corporation (“AmeriSave”) understands this may be a difficult time for some of our Mortgage Borrowers and we are here to assist. If you’re impacted by COVID-19, we have a range of hardship programs to help you with your payments.
You may visit us at https://loansolutioncenter.com. From here you can sign up, register, and complete the request for a hardship.
Based on agency and investor guidelines, for a limited time and for those who are affected by the pandemic, AmeriSave may waive late payment fees, may forgo reporting late payments to the credit bureaus, and will work with you on deferring or missed payments.
In addition to the above, you may call 877-538-8781 or visit https://yourmortgageonline.com. Please be aware that call wait times and the time it takes to return a call may be unusually long due to the number of calls we are receiving.
For California Borrowers
LOSS MITIGATION AND EXPLORING ALTERNATIVES TO FORECLOSURE
During the course of homeownership, increased expenses or changes in your family income may make it difficult to pay your bills including your monthly mortgage payments. You should always keep your mortgage payments current if possible. But if you cannot continue to make your monthly mortgage payments for reasons beyond your control, please contact us to discuss various alternatives to foreclosure depending on your specific circumstances.
If your payment difficulties are temporary, you may qualify for one of the following options:
- Reinstatement – this is the payment of the total amount due in a lump sum by a specific date.
- Forbearance plan – this allows you to reduce or suspend payments for a short time and then bring your loan current. A forbearance plan may be combined with a reinstatement when you know that you will have enough funds to bring your loan current at a later date, such as a tax refund insurance settlement, or investment reaching maturity.
- Repayment plan – this is an agreement to resume making your regular monthly payments plus a portion of the past due amount each month until you bring your loan current.
If your payment problem is long-term or it is not likely that you will be able to bring your loan current at any time, other options may be appropriate including the following:
- Modification – if you are able to make some monthly payment but are unable to bring your loan current, a modification changes the terms of your loan permanently to make the monthly payments more affordable. These changes may include one of more of the following: adding the missed payments to the loan balance, reducing the interest rate or extending the term of your loan.
- Sale of property – the property is put on the market and the mortgage loan is paid off from the proceeds at closing. In a “short-sale” situation, the lender accepts less than the total amount due and still considers the loan paid-in-full.
- Deed-in-lieu of foreclosure – foreclosure is a legal process by which a lender takes ownership of your home if you do not make the mortgage payments. With a “deed-in-lieu” the lender accepts a transfer of the title to your home instead of foreclosure.
- Partial claim – you may be able to receive a one-time interest-free loan from the mortgage guarantor to bring your loan current. You may be allowed several years before repaying this separate loan.
Please call our Loan Servicing Department toll-free at 866.865.3400 Option 4 so that we can direct you to the correct loss mitigation department depending on who is servicing your loan. If we retained the servicing rights for your loan, a servicing staff member will conduct an interview to determine your circumstances and explore options that may be available to you.
Please do not delay – the sooner that you call, the more likely we can find an alternative for you. In order to begin the review process, please have the following information available and ready when you call:
- Your mortgage loan account number;
- A brief explanation of your financial circumstances;
- Your recent income documents including pay stubs and benefit statements from Social Security, disability, unemployment, retirement or public assistance;
- Your tax returns from the previous two years;
- A detailed listing of your monthly household expenses;
The U.S. Department of Housing and Urban Development (“HUD”) sponsors housing counseling agencies throughout the country that provide advice and guidance regarding mortgage loan defaults, foreclosures, credit issues and foreclosure alternatives. You can find a HUD counselor in your area by visiting the HUD Website or by calling HUD toll-free at 800.569.4287.
NOTE: THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED DURING A CALL WILL BE USED FOR THAT PURPOSE. IF YOU ARE CURRENTLY PROTECTED BY THE FILING OF A PETITION IN BANKRUPTCY OR HAVE BEEN DISCHARGED IN BANKRUPTCY, THIS SUMMARY IS FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE CONSIDERED AS AN ATTEMPT TO COLLECT THE DEBT.
For Texas Borrowers
THE FOLLOWING DISCLOSURE NOTICE ONLY APPLIES TO RESIDENTIAL MORTGAGE LOANS ON REAL ESTATE LOCATED IN TEXAS
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.
For Oregon Borrowers
THE FOLLOWING DISCLOSURE NOTICE ONLY APPLIES TO RESIDENTIAL MORTGAGE LOANS ON REAL ESTATE LOCATED IN OREGON
Residential mortgage loan servicers are regulated by the Oregon Division of Financial Regulation. To file a complaint, call (866) 814-9710 or visit http://dfr.oregon.gov
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.
My husband and I had problems paying our mortgage in the last month of 2021 and Jan 2022. I called Amerisave and ended up talking to people in loss mitigation. My husband was with the Air Force for eight years and then went to work for American Airlines.
He was out on medical disability a little before Covid, and when covid came around, he had difficulty getting in to see the specialty doctors. He was hoping to go back to American Airlines and fly, but his problems seemed to lead to other problems, and the dosages of medications were difficult. You must be on medication even if you just change the dosage for six months before you can have an FAA physical.
When I called AmeriSave in February, they gave us a package of information that needed to be completed to be looked over and then possibly approved for forbearance. He completed the form around Feb. 20th and then took a job in Texas as an instructor because he could not find anything in NC. He said he wanted to take care of me and my son who was recently diagnosed with Chrone’s.
It seemed like I had problems with AmeriSave from the beginning. They started by saying they did not get the package we mailed, but I am unsure how that could have happened because they had some of the information. Sam worked six days a week at first, so I was trying to get the information Amerisave needed. However, I had to get Sam involved because of tax information and a few other problems.
From the beginning, things did not seem right. I mentioned the Cares Act, and they acted like they did not know what I was talking about. Then I could not get up with them. I would call and be on hold for at least 45minutes. If you left a message, they did not return the call, and if you left an email, they would not email you back. I am not sure how a company focused on its customers can do that. One of their complaints was having so many, and I mentioned not being on the phone and instead emailing, and it would save time and speed up the process. I have never in my entire life dealt with a company that had such poor customer service.
In March, Sam told me to call them and tell them we could make a payment. The person I spoke with in loss mitigation said if you are still having financial problems, just not pay during the forbearance, and they would put the money on the end of our mortgage. I was not sure at first, but that is what others did, she said. In April, Sam called them about making a payment, I guess he did not believe me, and he was told the same thing. On April 26, we got papers saying our loan was in foreclosure. Immediately I called the lawyer’s office, and the receptionist said the reason it was in foreclosure was that we did not make payments. We were told not to make payments. I tried to explain the situation to her and offered to pay, and she said we could not because it was in foreclosure and you could not make payments.
Over the next couple of months, I was given the impression if they got everything they needed, it would go in forbearance and be fine. The problem was they kept thinking of this they needed that had already been sent. I tried to figure out what would be the advantage of dragging it like this but did not know enough
about mortgages. We have over one hundred thousand in equity, just FYI.
I have tons of emails where I was trying to get up with them, but long and short, I was served papers last week. The court hearing is August 16, and the sale is around Sept. 9. I learned from a realtor today that any house with equity would be one they could make money on, and that might be why things were happening the way they were.
I believe they were dishonest from the beginning and have something to gain by putting it in foreclosure. I still do not understand why it could not be under the cares act.
Please help me if you can. You can reach me on 252-902-6996. I hope this is what this site is for. If not just let me know.
Thank you,
Melinda Hudson
Try taking them to court and suing them for the loss of the house along with distress and every other reason you suffered it is America don’t lay down and be treated like this good luck 😉