US Bank Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 800-365-790

Online Portal: Mortgage Assistance
Website: usbank.com | Mortgage help and repayment options


From Servicer Website

If you are unable to make your next payment or have already missed a payment:

  • We are offering several customer assistance programs that may allow you to suspend mortgage payments for up to 180 days.
  • If you are enrolled in this program, you will not be charged any late fees and your accounts will be reported as current during that time.
  • If, after the initial 180 days, your hardship has still not been resolved, we will continue to work with you.
  • If you are unable to pay the suspended installments in full, options such as extending the assistance plan up to an additional 180 days, repayment plans, or a loan modification may be available to you if you meet requirements.
  • To request assistance online:
    • If you have a U.S. Bank online account, log in to your account, then click the Mortgage assistance button on your mortgage dashboard.
    • If you do not have a U.S. Bank online account, please visit U.S. Bank Mortgage Help.

If you’re able to make your current payment, but have longer-term concerns:

  • We are experiencing very high call volumes. We encourage you to hold on contacting us prior to your due date to help allow us to serve customers with immediate needs.
  • To request assistance online:
    • If you have a U.S. Bank online account, log in to your account, then click the Mortgage assistance button on your mortgage dashboard.
    • If you do not have a U.S. Bank online account, please visit U.S. Bank Mortgage Help.

Determine your repayment options online

To build a repayment plan that’s right for you, please visit U.S. Bank Mortgage Help.

  • To talk to a loan specialist about delinquent payments: Call Default Counseling at 800-365-7900.
  • For free or low-cost general advice about buying a home, renting, default or avoiding foreclosure: Contact a housing counselor at the U.S. Department of Housing and Urban Development (HUD) at 800-569-4287.

Options for retaining your home

We offer several options that could help you retain your home. To determine which might best suit your needs, please review the following:

Repayment plan

A repayment plan allows you to pay your regular monthly payment plus additional funds applied to past-due amounts. Payments are distributed over an agreed-upon period of time.

This option may work for you if:

  • You can afford your regular monthly payments and other expenses.
  • You have surplus funds at the end of the month.

Hardship loan modification

This option allows you to roll interest and escrow shortage from delinquent payments into the existing loan. You may qualify for an interest-rate reduction to have the term of the loan extended.

This option may work for you if:

  • You can afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don’t have substantial funds left at the end of the month.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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