Servicer Contact Options
For Borrowers with loans being serviced by SNSC:
Please contact your personal Asset Manager by calling the toll-free number or writing to the address below:
323 5th Street
Eureka, CA 95501
(800) 603-0836
13702 Coursey Blvd. Bldg. 1
Baton Rouge, LA 70817
(800) 489-6446
Not sure who your personal Asset Manager is? Please contact our Customer Service department at (800) 603-0836.
Please send written inquiries, requests for information or notices of error to the SN Servicing Corporation address:
SN Servicing Corporation
323 5th Street
Eureka, CA 95501
Main Phone: (800) 603-0836
Main Fax: (916) 231-2603
Website: snsc.com/covid-19
Additional Resources: Mortgage Assistance Application
From Servicer Website
Our Borrowers
SN Servicing is committed to helping meet the needs of customers affected by the pandemic. We strongly encourage borrowers to keep the lines of communication open so we can best assist them.
If you are a borrower who is financially impacted by COVID-19, click here to download the COVID-19 Hardship Application.
Unemployed? Make sure you check out the U.S. Department of Labor’s website with services and programs in your area.
In addition, the Consumer Financial Protection Bureau has provided resources to help you protect your finances and avoid financial scams during this critical time.
If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.
I cannot connect to snsc by phone or web
I am having the same problems. Just wondering if you were able to make contact toady?
Just spoke with someone and she stated that their system is down and keep checking back.
Hi there, I’m having the same problem. I can’t reach their page. I also tried to email my agent but got the email back saying it was “undeliverable”.
how are u suppode to pay your mortgage? im definately not mailing if something is going on wit the company
Same! I was thinking the same thing! I’m getting concerned with this company!
I need to schedule a payment for next month and can’t get on the site. Anyone have any luck?
I am still not able to get on their website or talk to anyone. What is going on with this company?
I could not download the Covid19 a Hardship application. It prompted an error message
I can not down load the COVID hardship application, I called the asset manager since 12/26/2020 and left a message but she has not call back yet
her name is Kim Paris
They are a scam.They are not trying to help anyone.
I have been trying to make my payment since 5/18/ 21 after my account online was suppose to be reset but has not been done.
[…] 12. SN Servicing Corporation Coronavirus Mortgage Forbearance … […]
I cannot log into my online account (it says I have no access to accounts). In addition, I received an e-mail from my asset manager and I have returned the e-mail 4 times, had e-mailed twice before she e-mailed me, and have left multiple voicemail messages. How are we supposed to get any help from this company?
Can not get online, says I have no access to accounts
why am I being asked to send a large amount of money transfer to a lock box number ?