SN Servicing Corporation Coronavirus Mortgage Forbearance Information

Servicer Contact Options

For Borrowers with loans being serviced by SNSC:
Please contact your personal Asset Manager by calling the toll-free number or writing to the address below:

323 5th Street
Eureka, CA 95501
(800) 603-0836

13702 Coursey Blvd. Bldg. 1
Baton Rouge, LA 70817
(800) 489-6446

Not sure who your personal Asset Manager is? Please contact our Customer Service department at (800) 603-0836.

Please send written inquiries, requests for information or notices of error to the SN Servicing Corporation address:

SN Servicing Corporation
323 5th Street
Eureka, CA 95501

Main Phone: (800) 603-0836
Main Fax: (916) 231-2603

Additional Resources: Mortgage Assistance Application

From Servicer Website

Our Borrowers

SN Servicing is committed to helping meet the needs of customers affected by the pandemic. We strongly encourage borrowers to keep the lines of communication open so we can best assist them.

If you are a borrower who is financially impacted by COVID-19, click here to download the COVID-19 Hardship Application.

Unemployed? Make sure you check out the U.S. Department of Labor’s website with services and programs in your area.

In addition, the Consumer Financial Protection Bureau has provided resources to help you protect your finances and avoid financial scams during this critical time.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Donna Butler on October 19, 2020 at 12:32 pm

    I cannot connect to snsc by phone or web

    • Danny Allred on October 20, 2020 at 7:36 pm

      I am having the same problems. Just wondering if you were able to make contact toady?

  2. Danny Allred on October 20, 2020 at 7:40 pm

    Just spoke with someone and she stated that their system is down and keep checking back.

  3. Rhumy Scovino on October 20, 2020 at 8:51 pm

    Hi there, I’m having the same problem. I can’t reach their page. I also tried to email my agent but got the email back saying it was “undeliverable”.

  4. DORIS MANN on October 21, 2020 at 3:44 pm

    how are u suppode to pay your mortgage? im definately not mailing if something is going on wit the company

    • Jennifer on October 21, 2020 at 5:27 pm

      Same! I was thinking the same thing! I’m getting concerned with this company!

  5. Jennifer on October 21, 2020 at 5:26 pm

    I need to schedule a payment for next month and can’t get on the site. Anyone have any luck?

  6. Elizabeth on October 22, 2020 at 12:30 pm

    I am still not able to get on their website or talk to anyone. What is going on with this company?

    • Veronica Yepez on October 30, 2020 at 7:12 am

      I could not download the Covid19 a Hardship application. It prompted an error message

  7. Julieta Borroel On Behalf of Juan Flores 714 928-2524 on January 11, 2021 at 5:44 am

    I can not down load the COVID hardship application, I called the asset manager since 12/26/2020 and left a message but she has not call back yet
    her name is Kim Paris

  8. Jamie fuller on February 13, 2021 at 9:39 pm

    They are a scam.They are not trying to help anyone.

  9. Shavon R Foreman on June 1, 2021 at 3:49 am

    I have been trying to make my payment since 5/18/ 21 after my account online was suppose to be reset but has not been done.

  10. Snsc Customer Service – Motivation on July 29, 2021 at 1:17 am

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  11. Jackie F on October 12, 2021 at 3:05 pm

    I cannot log into my online account (it says I have no access to accounts). In addition, I received an e-mail from my asset manager and I have returned the e-mail 4 times, had e-mailed twice before she e-mailed me, and have left multiple voicemail messages. How are we supposed to get any help from this company?

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