New York Community Bank Coronavirus Mortgage Forbearance Information

Servicer Payment Options

Phone: (888) 696-4444

Monday to Friday 8 am – 8 pm (ET),
Saturday 9 am – 5 pm (ET)

Website: | Help for Homeowners
Additional Resources: Request for Assistance Application Package

Return the completed application by mail to the following address:

New York Community Bank
1801 East Ninth Street
Cleveland, OH 44114
Loss Mitigation Department OH99-0504

By Email:
By Fax: (216) 583-5205

From Servicer Website

Information on Avoiding Foreclosure

There are a variety of programs available to help you resolve your delinquency and keep your home. You may be eligible to refinance or modify your mortgage to make your payments more manageable.

Or, if you have missed a few payments, you may qualify for a temporary solution to help you get your finances back on track. Depending on your circumstances, staying in your home may not be possible.

Options such as Forbearance – Time to Sell Your Home, Short Sale, or Mortgage Release / Deed-In-Lieu of Foreclosure may be available.

See all mortgage assistance options

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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