Gregory Funding Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 866-712-5698

Payment Assistance: Hardship Assistance Application 

From Servicer Website

Some of the government-sponsored enterprises (including Fannie Mae and Freddie Mac) have implemented programs to help borrowers during this time.  These programs do not apply to your mortgage; the terms of your mortgage loan Promissory Note and Security Instrument (the mortgage or deed of trust) have not changed. 

Some of the states have issued guidance to mortgage servicers. We are closely monitoring federal, state and local guidance and we will follow all applicable laws.  Our loan assistance programs remain available to you as always. 

Many of you may now have a new need because you are facing a pay reduction or job loss situation that represents a shocking change in your financial situation.  We can help. 

We do understand that many people will experience temporary loss of income and the sudden impact can be harsh on families.  We are looking at special terms that we may offer to assist with these unusual needs as we structure a solution for you. 

Please contact our Customer Service team at 866-712-5698 to discuss your personal situation. You can also download our Borrower Assistance Application from this website, complete it, gather the required personal financial information, and mail the application to our office.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Bill paxson on May 1, 2020 at 3:11 pm

    I have been trying to make a payment on my loan for 5 days now with no answer at phone number 1 866-712-5698

    • Kim Byrom on May 21, 2020 at 9:33 pm

      Same thing here waited on hold the past three days for over 40 min each time!

      • Felisa D Richards on June 1, 2020 at 6:57 pm

        Try Faxing them at
        (866) 712-5698 the number is good but plan on holding an hour.

        • Rocodrin on July 7, 2020 at 3:06 pm

          Estos tipejos son todo logos se especializaron en 5mil títulos tienen todas tus respuestas he inquietud es
          Gracia de cabrones,👺🤮🙄😱🤬

        • Sheila on July 20, 2020 at 4:14 pm

          My mortgage was sold to Gregory Funding last November, my insurance and taxes are included in my mortgage payment. My loan is an FHA. My insurance was paid up through my escrow but when it came due again Gregory Funding wasnt even on my record as my mortgage holder. I contacted them and the payment was paid BUT…THEY SENT ME A LETTER STATINF THEY WILL NOT BE PAYING MY INSURANCE OUT OF ESCROW AFTER THIS ONE TIME. I say WHAT???? I’ve had my FHA mortgage for 13 years and its always the same now this??? I cant pay a 1100 insurance and make the same payments each month as though I were paying the amount to cover my insurance! WHAT are you going to do with the money going in supposed to be paying my insurance??? I will probably have to get a lawyer involved!!

    • S on July 20, 2020 at 3:53 pm

      That happens to me ALOT!!!

  2. John Nersinger on May 7, 2020 at 6:32 pm

    This is crap.ive been trying to make a payment and nobody answers the phone and the website wont let us in.if i didnt know better, they’re trying to take my house. I’m consulting my attorney in the morning.

    • Kim Byrom on May 21, 2020 at 9:34 pm

      Aggravated with this company!

    • Felisa Richards on June 1, 2020 at 6:54 pm

      Trust your instincts – they are shady. I had a Fed judge order them to do a loan mod and I am represented by an atty. I am in active BK 13 due to mortgage fraud conducted by Wells. I proved my case in court and Wells had to amend their claim. Because I outed them, they sold the loan to Gregory who, without following ANY of the mortgage rules, tried to file for a relief from stay behind my back. I wasn’t represented at the time but I refuted their motion and won! That’s when the judge ordered them to work something out. I submitted a “perfect packet” on 3/9 (I used to do loan processing so trust me when I say perfect). They tried to say my package wasn’t complete but in fact, a document they wanted was never requested by them nor did they provide the needed form. I found one on the HUD website and submitted it. Its been one thing after another and 90 days later they have not proposed anything. In addition, they are processing a loan modification on their loan assistance packet but on the website, they have a disclosure that states “they are only the servicer and cannot modify loans.” I’m not sure why you aren’t able to access via internet but try saying you forgot your user name and forgot your password. Also, try using a different browser like Chrome. I even think you can get through to their customer service number and/or IT. I call every week so I do know you have to hold for an hour but I get through. The number I call is: (866) 712-5698 Also, they gave me an Efax not listed on their site: You can always send a fax their and it’s taking them about 4-5 days for any correspondence through fax or portal.

      • Herb Suvaco on July 15, 2020 at 8:22 pm

        who is your attorney you used with Gregory Funding> I’m having a similar issue.

        Thank you

    • Georgette Pike on August 3, 2020 at 4:04 pm

      They charged me a late fee of 15.00 and it’s THIER faulf

  3. Christian on May 8, 2020 at 10:39 am

    True, they don’t answer

  4. marie k lopez on May 14, 2020 at 11:22 pm

    They were not taking payments on the phone even before Covid19 started. You have to go online to make your payment.

  5. Dee on May 18, 2020 at 8:28 pm

    I’ve been trying to get in contact with customer service. Been on hold for an hours now and I’m still waiting please can someone call me back thank you .

    • Forbearance Report on May 18, 2020 at 8:47 pm

      Hi Dee, your servicer does not monitor this website. I would encourage you to also reach out to HopeNow. If you go to that link, you can complete the form on their page and they can help you contact your servicer.

      • Keith craig on June 24, 2020 at 5:12 am

        Would like to make some payment to my mortgage to get back in good credit standing.Give me a call as soon as possible.

        • Forbearance Report on June 24, 2020 at 3:18 pm

          Hi Keith, your servicer does not monitor this website. If you are having challenges reaching your servicer, please take advantage of the counselors at 995Hope.

  6. Virginia Harris on May 29, 2020 at 4:11 pm

    I need to pay my mortgage. Been calling since 5_15 2020. Tried to sign up on line getting error messages

  7. Felisa D Richards on June 1, 2020 at 6:56 pm

    (866) 712-5698 and plan on holding for 45 min to one hour or Efax at

  8. JUAN H CRUZ on June 15, 2020 at 5:11 pm

    This is so stupid I am on the phone for 1 hour and they don’t answer the phone I hate this why even waste mine time trying to make a payment

  9. JUAN H CRUZ on June 15, 2020 at 5:24 pm

    I am trying to get back with chase bank I never had any problems with paying the mortgage but now this is by far the worst bank Gregory funding sucks I wish that I win the lottery and pay off the total because all they do is collect late fees and their services sucks when make this comment is at 12 and they put a different time

  10. Mike Starkey on July 6, 2020 at 11:31 pm

    Have tried to contact them 4-5 times and on hold for over an hour each time. Called 866-712-5698, They do suck and thats for sure!

  11. Kim Byrom on July 14, 2020 at 7:52 pm

    Tired of no customer service from this company. They do NOT call you back. Hold times ridiculous

  12. Andre Allen on July 15, 2020 at 6:25 pm

    My loan was also sold to Gregory by Wells Fargo I was not aware until recently they are only a servicer not bank. the long waits on hold is horrible and they just set up website to make payments who are these people??

  13. Robert Barcus on July 18, 2020 at 3:12 pm

    I have worked with Gregory Funding (GF) to get a “Forbearance”, on my 20 year old mortgage previously held by Wells Fargo. Late Dec. 2019 my loan was sold off to a private real estate trust w/ Gregory Funding being the new servicer. After having my work reduced mid January and finally furlowed in March. I started holding my mortgage payments to preserve my money for anticipated living expenses. Details could take to long…. I finally negotiated the process of GF, forbearance process to be told they want not only my Full 1 year of insurance payment in advance but all past tax payments to bring my escrow current. OK…. Then they want me to start making my mortgage payments short my insurance immediately but will modify the terms of my loan by increasing my interest rate for the ballence of the loan 10 years. Is this legal or just taking advantage of my situation
    Robert B.

    • Forbearance Report on July 18, 2020 at 4:31 pm

      Robert, it sounds like your mortgage may not be Federally backed. Unless you live in a state that has passed local legislation to address non-federally backed mortgages, Gregory has the ability to offer you it’s own workout options and does not necessarily follow the CARES Act.

      If you are able to make your payments under this arrangement temporarily, you can refinance once you’ve established positive payment history.

      For instance, if you skip payments during forbearance, and then go into a repayment arrangement, you could use a conventional loan to refinance into today’s low rates after 3 on-time payments.

      • Selena on July 23, 2020 at 8:36 pm

        Are you saying that 3 on time payments will be sufficient for re-fi? Through another institution, I’m assuming you mean?

        • Forbearance Report on July 27, 2020 at 5:06 pm

          Hi Selena, this is an FHFA guideline. That means you can use Fannie Mae or Freddie Mac underwriting guidelines after you’ve made 3 on-time payments under the repayment (or deferment) plan.

          If you did not skip any payments while in forbearance, or if you paid all skipped payments back at once, prior to applying for the new loan, in that case there is no waiting period and you would be eligible to buy or refinance right away.

          And yes, you can use any lender for the new loan, that should not matter. As long as the lender is following the guidelines, you should be fine.

  14. S on July 20, 2020 at 3:54 pm

    That happens to me All the time!!! Who runs this business??

  15. phyllis on July 23, 2020 at 6:03 pm

    Well they sent me a cares forbarrence letter telling me I was approved with all the details
    When I called them they said all the letters were sent in error?
    I was in a modification made all the payments I’m not late but now they are starting I’m behind.
    I have paid over 25,000 since September I’m not sure what they are trying to do?
    I told them I want a print out because I don’t trust them.

  16. Marilyn on July 27, 2020 at 5:56 pm

    Yes I have been trying to contact them as well with no answer.

  17. Howard Franklin on July 31, 2020 at 7:02 pm

    my home loan was sent to Gregory funding 2016 from caliber home loans i have not missed a payment with caliber i had a temporary agreement. the loan would be reviewed after five years of course Gregory funding obtain the loan and the end of five years we are back where we started at the i could not afford the original payment with the original loan through H S B C .i have not missed a payment Gregory funding i have entered a agreement with in six months we will give me a new loan i do not feel i can trust them also i was told that they do report my payments to credit companies because they do not have to

Leave a Comment