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From Servicer Website
Some of the government-sponsored enterprises (including Fannie Mae and Freddie Mac) have implemented programs to help borrowers during this time. These programs do not apply to your mortgage; the terms of your mortgage loan Promissory Note and Security Instrument (the mortgage or deed of trust) have not changed.
Some of the states have issued guidance to mortgage servicers. We are closely monitoring federal, state and local guidance and we will follow all applicable laws. Our loan assistance programs remain available to you as always.
Many of you may now have a new need because you are facing a pay reduction or job loss situation that represents a shocking change in your financial situation. We can help.
We do understand that many people will experience temporary loss of income and the sudden impact can be harsh on families. We are looking at special terms that we may offer to assist with these unusual needs as we structure a solution for you.
Please contact our Customer Service team at 866-712-5698 to discuss your personal situation. You can also download our Borrower Assistance Application from this website, complete it, gather the required personal financial information, and mail the application to our office.
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.