Flagstar Bank Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 866-234-9845

Online Portal: Manage Your Loan
Website: Request a forbearance

Mailing Address:

Flagstar Bank
Loss Mitigation Department
5151 Corporate Drive
Troy, MI 48098

From Servicer Website

COVID-19 mortgage payment assistance is available.

Flagstar Bank is committed to helping you during this difficult time, and we are complying with the CARES Act, the stimulus package recently made law by the federal government on March 27.

If your ability to pay your mortgage has been impacted by COVID-19, Flagstar is offering eligible customers immediate relief by way of a six (6) month forbearance plan.

Customers who opt-into this plan will have at least 180 days of late fee waiver, and suspension of all negative credit reporting.

At the end of the forbearance period, there may be long term solutions available, including loan modifications that can extend the term of your loan and cure your past-due balance.

Think of the forbearance as a “time out” to give you a chance to deal with the disruption caused by this virus, and work to replace your income or employment. If you can still make payments you should, but there will be no late fees or credit impact if you don’t.

When you regain employment or replace your income, (whether that is during the six month forbearance period or thereafter), you will work with our COVID Relief Task Force to reset your loan to fit your new circumstances.

Options will vary by your loan type, owner, and how many payments are missed. If you are unable to repay your missed payments, your options will include things like extending your loan by adding the missed payments at the end of the term, dividing up the missed payments over the remaining term, or simply paying what has been missed to bring you current.

Other important things we are doing to help:

  • Flagstar is waiving all late fees and pay-by-phone fees for all eligible COVID-19 impacted consumers for at least 180 days.
  • Flagstar is offering all loss mitigation and other hardship solutions authorized by all investors/insurers (FNMA, FHLMC, HUD, USDA, VA). Further, Flagstar continues to monitor federal and state law for all mortgage relief authorized for COVID-19 impacted customers and will offer each solution authorized by law.
  • Flagstar has suspended all foreclosure, eviction, and repossession activity until May 31, 2020, or longer if authorized by state law. Flagstar continues to monitor state and federal law for mortgage relief to consumers and will ensure strict adherence to all moratoriums.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Holland OConnor on June 11, 2020 at 12:59 pm

    I entered into the CARES Act forebearance in April. I just looked at my credit report yesterday and Flag Star reported me as in default and my high credit score dropped 130 points. I called Flagstar this morning and they told me the report was in error and would be adjusted by the end of June/beginning of July. As one of the main reasons for even taking the forebearance during this difficult time was that it wouldn’t impact our credit scores I am truly devistated. When asked if I could be sent something in writing that stated the credit reporting would be amended the CS Agent said no. This makes me quite suspicious of Flagstar and very frustrated at what they are telling customers will happen and what they are actually doing to us.

    • Forbearance Report on June 11, 2020 at 3:56 pm

      Holland, this is indeed quite concerning. If you were current at the time that you requested forbearance, it is our understanding that the CARES Act law requires the servicer to continue to report your loan as current while in forbearance.

      There are also other factors that go into your credit score that you should be aware of. If your credit card balances are increasing, that can have a negative impact on your scores as well.

      Finally, I would encourage you to take advantage of FinLocker, a free digital, financial management tool that will allow you to track your credit score for free, as well as have all of your documentation in one place when you need it.

      Please claim your free finlocker here

      We hope this helps?

    • Robert on August 25, 2020 at 3:59 am

      Was this fixed on your credit report?

  2. gregory sims on October 7, 2020 at 11:28 pm

    Hello flagstaff bank I was talking to someone about a refinance of my house I couldn’t talk and they said they would call back but I was not available to talk and missed I don’t remember his name I already have a mortgage with you.

    • Forbearance Report on October 8, 2020 at 7:03 pm

      Gregory, Flagstaff is not affiliated with this website and they do not monitor these comments. You can reach out to Flagstaff directly, or any lender can refinance your mortgage if you want to shop your options.

  3. Melinda Atkins on October 23, 2020 at 7:49 pm

    We are in forbearance with Flagstar and we have a usda gauranteed loan. My husband has resumed work with his company and getting his 40 hrs each week. We have checked in with our mortgage servicer and told them we can resume making our monthly mortgage payments, they have offered us 2 options only. 1 is lump sum payment of the total payments missed. 2 is the total payments missed divided up into 3 monthly payment on top of our reg monthly payment. Since neither is an affordable option for us, they keep pushing us to fill out the loss mitigation application. We want the defferment option and everything we have understood tells us we should be able to get that. If we were not able to resume our reg monthly mortgage payments thag when all loss mitigation options should be explored…again we can and have resumed making our reg monthly mortgage payments, so why are we being told we have to fill out a loss mitigation application? We have not participated in that yet as it feels like some sort of trap plus all the documentation they want is overwhelming..

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