Flagstar Bank Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 866-234-9845

Online Portal: Manage Your Loan
Website: Request a forbearance

Mailing Address:

Flagstar Bank
Loss Mitigation Department
5151 Corporate Drive
Troy, MI 48098

From Servicer Website

COVID-19 mortgage payment assistance is available.

Flagstar Bank is committed to helping you during this difficult time, and we are complying with the CARES Act, the stimulus package recently made law by the federal government on March 27.

If your ability to pay your mortgage has been impacted by COVID-19, Flagstar is offering eligible customers immediate relief by way of a six (6) month forbearance plan.

Customers who opt-into this plan will have at least 180 days of late fee waiver, and suspension of all negative credit reporting.

At the end of the forbearance period, there may be long term solutions available, including loan modifications that can extend the term of your loan and cure your past-due balance.

Think of the forbearance as a “time out” to give you a chance to deal with the disruption caused by this virus, and work to replace your income or employment. If you can still make payments you should, but there will be no late fees or credit impact if you don’t.

When you regain employment or replace your income, (whether that is during the six month forbearance period or thereafter), you will work with our COVID Relief Task Force to reset your loan to fit your new circumstances.

Options will vary by your loan type, owner, and how many payments are missed. If you are unable to repay your missed payments, your options will include things like extending your loan by adding the missed payments at the end of the term, dividing up the missed payments over the remaining term, or simply paying what has been missed to bring you current.

Other important things we are doing to help:

  • Flagstar is waiving all late fees and pay-by-phone fees for all eligible COVID-19 impacted consumers for at least 180 days.
  • Flagstar is offering all loss mitigation and other hardship solutions authorized by all investors/insurers (FNMA, FHLMC, HUD, USDA, VA). Further, Flagstar continues to monitor federal and state law for all mortgage relief authorized for COVID-19 impacted customers and will offer each solution authorized by law.
  • Flagstar has suspended all foreclosure, eviction, and repossession activity until May 31, 2020, or longer if authorized by state law. Flagstar continues to monitor state and federal law for mortgage relief to consumers and will ensure strict adherence to all moratoriums.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at 995Hope.org

CLICK HERE for 995Hope.org

Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.


  1. Holland OConnor on June 11, 2020 at 12:59 pm

    I entered into the CARES Act forebearance in April. I just looked at my credit report yesterday and Flag Star reported me as in default and my high credit score dropped 130 points. I called Flagstar this morning and they told me the report was in error and would be adjusted by the end of June/beginning of July. As one of the main reasons for even taking the forebearance during this difficult time was that it wouldn’t impact our credit scores I am truly devistated. When asked if I could be sent something in writing that stated the credit reporting would be amended the CS Agent said no. This makes me quite suspicious of Flagstar and very frustrated at what they are telling customers will happen and what they are actually doing to us.

    • Forbearance Report on June 11, 2020 at 3:56 pm

      Holland, this is indeed quite concerning. If you were current at the time that you requested forbearance, it is our understanding that the CARES Act law requires the servicer to continue to report your loan as current while in forbearance.

      There are also other factors that go into your credit score that you should be aware of. If your credit card balances are increasing, that can have a negative impact on your scores as well.

      Finally, I would encourage you to take advantage of FinLocker, a free digital, financial management tool that will allow you to track your credit score for free, as well as have all of your documentation in one place when you need it.

      Please claim your free finlocker here

      We hope this helps?

      • Cheryl C on July 11, 2021 at 1:17 pm

        Can you be in current forebarence and get va refinance or how long after forebarence ends can you apply . Currently with Flagstar and have VA loan

        • Forbearance Report on July 11, 2021 at 2:57 pm

          Hi Cheryl, yes, VA is the only financing option that will allow you to refinance while still in forbearance. More accurately, you are allowed to pay off the “forbearance” payments that you missed in the refinance.

          If Flagstar is telling you differently, you can shoot me an email at scott@findmywayhome.com and let me know what State you’re in. I can introduce you to a VA mortgage expert that I know and trust.

          Hope this helps?

    • Robert on August 25, 2020 at 3:59 am

      Was this fixed on your credit report?

    • Angel Marie on July 4, 2021 at 3:51 am

      On your billing statement on the backside, there is an address you can write to and ask for anything in writing. Its called a QWR (Qualified Written Request i think). Same thing happened to me – droped by 20 points. Not only did they correct it on the system, but they responded to my request in writing.

      They are just a servicer and over loaded with people in FB. Mortgage companies have never had anything like this before. Servicers in general are overwhelmed and understaffed. An agent at my new mortgage company told me banks cant train people fast enough to keep up with people’s needs in this program.

      Thats why at the end of the day, its up to us homeowners to stay on top of our statements and credit reports whole we know we are skipping our payments (and also why credit reports were free for everybody once a week for a whole year after the pandemic). Mistakes happen… After all, we are only human!!

      Hope this helps! 😉

  2. gregory sims on October 7, 2020 at 11:28 pm

    Hello flagstaff bank I was talking to someone about a refinance of my house I couldn’t talk and they said they would call back but I was not available to talk and missed I don’t remember his name I already have a mortgage with you.

    • Forbearance Report on October 8, 2020 at 7:03 pm

      Gregory, Flagstaff is not affiliated with this website and they do not monitor these comments. You can reach out to Flagstaff directly, or any lender can refinance your mortgage if you want to shop your options.

  3. Melinda Atkins on October 23, 2020 at 7:49 pm

    We are in forbearance with Flagstar and we have a usda gauranteed loan. My husband has resumed work with his company and getting his 40 hrs each week. We have checked in with our mortgage servicer and told them we can resume making our monthly mortgage payments, they have offered us 2 options only. 1 is lump sum payment of the total payments missed. 2 is the total payments missed divided up into 3 monthly payment on top of our reg monthly payment. Since neither is an affordable option for us, they keep pushing us to fill out the loss mitigation application. We want the defferment option and everything we have understood tells us we should be able to get that. If we were not able to resume our reg monthly mortgage payments thag when all loss mitigation options should be explored…again we can and have resumed making our reg monthly mortgage payments, so why are we being told we have to fill out a loss mitigation application? We have not participated in that yet as it feels like some sort of trap plus all the documentation they want is overwhelming..

    • Suzie Moore on October 29, 2020 at 1:03 pm

      We are in the same position. I would be interested to see if anyone on here can explain a little more.

    • Jez RG on December 28, 2020 at 3:15 am

      Is there an update on this. I am concern since we are in the same boat.

      • Suzie Moore on December 29, 2020 at 3:54 pm

        Not yet. We have resumed payments and everytime I call they ask for what’s owed. It’s so stressful.

      • Suzie Moore on March 17, 2021 at 6:01 pm

        My Loss Mitigation was approved. We have a new payment as of may 1st. Waiting on packet explaining specifics.

    • Kevin on January 22, 2021 at 6:05 pm

      My wife and I are in the exact same boat you and your husband are in. Exactly the same details…. I was told that our loan was not a HUD loan or a FDA loan, and Flagstar had learned short time ago the deferment option was not available for us….. we also have looked at this “Loss Mitigation” packet they want us to fill out…. I almost thought while going over requested info that they would require a stool sample and a rectal exam…..
      Not sure what we are going to do either…

  4. Melinda Atkins on December 29, 2020 at 6:00 pm

    I still have no answers from anyone concerning this, its very frustrating!

    • Suzie Moore on December 29, 2020 at 8:26 pm

      It really is. Have you paid back anything yet? We haven’t been able to

      • Melinda on December 30, 2020 at 4:36 pm

        No we have only made our reg payments and they credit them toward the missed payments each time so were still just as far behind

        • Suzie Moore on December 31, 2020 at 6:05 pm

          Me too. Trying to call them now. Let me see what they say and I’ll report back

          • Kevin on January 22, 2021 at 6:15 pm

            It sounds like many of us are in same situation. Can Flagstar respond to this question so we can get some kind of idea what we are going to do? Melinda wrote on October 23, 2020, with many comments being posted in Dec of 2020… I don’t think it’s too much to ask for a response from Flagstar?

        • Kevin on January 22, 2021 at 6:07 pm

          My wife and I are in the exact same boat you and your husband are in. Exactly the same details…. I was told that our loan was not a HUD loan or a FDA loan, and Flagstar had learned short time ago the deferment option was not available for us….. we also have looked at this “Loss Mitigation” packet they want us to fill out…. I almost thought while going over requested info that they would require a stool sample and a rectal exam…..
          Not sure what we are going to do either…

  5. Jez RG on January 16, 2021 at 4:50 am

    Hello Susie, This is very alarming, i am scared they will not work anything out and we will lose our home. any answers yet. They seems very concerned but I am not sure they really are.

  6. Melinda on January 28, 2021 at 10:34 am

    I have actually had “sharks” driving by my home real slow, looking. Pulling in my driveway to stop and then turn around, its obvious that they are looking at our place. One looked inside my mailbox and then when they noticed we saw pulled up our driveway and rolled down his window to ask my husband if we been in contact with our mortgage company and if we occupied our home! This is upsetting cause it means even though we are in a covid forbearance there is some kind of “list” out there for those sharks to see which homes might become available. I wish we never had to need the forbearance!! Thanks China for the Coronavirus :((

    • Suzie on February 1, 2021 at 6:35 pm

      Were they from Flagstar?

      We have decided to complete the loss mitigation form. We have no other option

  7. Melinda on February 2, 2021 at 11:52 pm

    I cant be sure if they were from flagstar or not, but strange how he asked my husband if we been in contact with our mortgage company! Hope everything works out for you Suzie!!

  8. Jez RG on February 8, 2021 at 5:24 am

    Everytime we call we get a different answer on what we are approved for. It’s such a scary time and worrying about losing our house should not be something else to be concerned about. Have they modified anyone’s loan or they make you fill out the loss mitigation first?

    • Melinda on February 9, 2021 at 1:50 pm

      Not any resolve yet for us, im thinking about sending a written request for a term extension since we can resume making our regular payments and requesting they put all missed payments on the back of the loan…

    • Suzie on February 10, 2021 at 5:47 pm

      I’m about to send my loss mitigation form in today. I called today and they are NOT as nice as they have been. Time is running out

      • Jez RG on February 16, 2021 at 9:48 pm

        Keep us posted.

      • Elias on March 5, 2021 at 4:22 am

        Hi Suzie. I hope things have improved with Flagstar. Could you share any updates?

      • Jez RG on March 6, 2021 at 3:56 am

        Hi Suzie, any update? We are about to start our proces and just looking for some advice if any.

        • Suzie Moore on March 9, 2021 at 2:17 pm

          Hi! It had been two weeks and nothing yet. I’m concerned as our credit is crap right now

        • Suzie Moore on March 15, 2021 at 2:57 pm

          Any resolution yet?

  9. Melinda on February 10, 2021 at 7:40 pm

    Figures, yeah they really care about the customers now dont they?

  10. Suzie Moore on March 9, 2021 at 2:01 pm

    Anyone have any updates?

  11. Melinda on March 31, 2021 at 9:52 am

    We filled out the loss mitigation application and also got approved for a loan modification, waiting for the paperwork to come!

  12. David Smith on June 12, 2022 at 12:54 pm

    I requested to come off of the forbearance and requested the Deferral acceptance form on June 1st. Flagstar customer service said that I could accept the deferral option over the phone which I did. They said I would receive the acceptance form in the mail but to disregard it. I faxed it signed anyway. Today I received Notice of Default and Intent to Accelerate if I do not pay the entire balance of 34,395.59. It is Saturday at 5 and no one is available at Flagstar. I am panicked. Should I hire an attorney.

    • Sean on November 28, 2022 at 8:04 pm

      David, how did you make out with this?

    • Vera JENNIE Schulte-Riedl on May 4, 2023 at 12:49 pm

      I went into the Flagstar forbearance program. I was helping 4 families with food and utilities. When I came off the forbearance program, I had to pay ALL payments missed in a lump sum plus an extra house payment. I did all they wanted. August 2022 I paid off my home in full. Now selling my home, I have a HUD lein on my house for over $18,590.00!!! I am trying to resolve this as I can’t sell my home till its paid before I sell this. Flagstar helping us…no way!!! I had some man coming around my home to see if I still live there leaving notices to pay my debt!!!! WTH!!! Anyone have advice???? Jennie3151@gmail.com

  13. chuck on September 22, 2023 at 12:30 pm

    can we still apply or request for this?

    • Forbearance Report on September 22, 2023 at 1:42 pm

      You can always request a forbearance with your bank if you are experiencing financial hardship, however, the CARES Act program is expired.

  14. chuck on September 22, 2023 at 1:56 pm

    I was told by Flagstar ‘s Loan Counseling Dept that after you come off the forbearance , you’ll just go back to your regular monthly payment amount, that true for everyone else?

    • Forbearance Report on September 22, 2023 at 1:59 pm

      Eventually, yes. But you have to deal with the “skipped” payments somehow. Ask them what that looks like. They may require it all be paid at once, but most likely, they will increase your monthly payment until it’s paid back, then return to normal. In some cases, they may just “tack” it on to the end of the loan to be paid off when you sell, refinance, or pay off the loan over time.

  15. Sam on October 9, 2023 at 5:54 pm

    I am running though the same situation with Flagstar bank, after chooisng Delinquecy deferral, I received a package of Loan Modification acceptance, called back several times and everytime I get a new person doesn’t really know what is going on and they keep telling me either to accept or lossing my home in foreclosure.

    Does anyone know how bad would it impact my credit score / report if Iaccept and for how long ?

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