Citizens One Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Phone: 800-456-8855
Monday through Friday from 8 a.m. to 8 p.m. ET

Online Portal: Request Deferment
Website: / Payment Relief Options


Below are forms you may need to complete to determine your eligibility for certain options.

From Servicer Website

Options to help you stay in your home

Repayment Plans
If you have the ability to resume making payments in addition to a portion of the past due payment(s), a repayment plan could work for you.

Loan Modification
If you wish to remain in your home but need to explore ways to adjust your monthly payments to bring your loan current, we may be able to modify your loan.

Experiencing a short-term hardship? We may be able to temporarily suspend or reduce your monthly mortgage payments with forbearance.

If you are current on your mortgage and wish to take advantage of lower interest rates and affordable monthly payments, refinancing may be a smart choice. Contact a home loan originator today at 1-888-207-1667 to discuss your refinancing options

Get the Assistance You Need at Our Loan Solution Center

If you’re experiencing difficulty with your mortgage payments, it’s important to contact us immediately. Our online Loan Solution Center makes it easy. To enroll, you’ll need the following information:

  • Loan number
  • Property address
  • Proof of income
  • Current bank statement
  • Itemized expenses
  • Most recent W-2
  • If you are self-employed, we will need your most recent tax return and a copy of your Profit and Loss Statement
  • A summary of your current or anticipated circumstances warranting the need for assistance

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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