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For residential mortgage customers who are financially impacted by the COVID-19 pandemic, Bayview Loan Servicing offers a Forbearance Plan that temporarily pauses mortgage payments for an initial period of up to 180 days, in 90-day increments.
For over 98% of our residential mortgage customers, an extension of up to 180 additional days is available, for a maximum forbearance period of 360 days. The remaining small number of customers are eligible for the initial 180-day period with decisions about the availability of additional forbearance periods thereafter subject to evaluation during the initial forbearance period.
For all customers on a Forbearance Plan, at the end of the forbearance period, there will be repayment options available to you. No one will be required to immediately “make-up” the paused payments, all at once or in a “lump sum.” Please log in for more information and to view our Emergency Assistance FAQs.
For those impacted customers eligible to complete a forbearance request online, we also have a questionnaire that can be completed for automatic, immediate assistance without having to speak with an agent.
The questionnaire can also be accessed through our mobile applications and our automated phone system. Bayview Loan Servicing is here to help our customers understand their options and move forward in a positive way as we get through this unprecedented situation together.
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.