ARC Home Loans Coronavirus Mortgage Forbearance Information

Servicer Contact Options

Existing FHA, VA or USDA Loans

Phone: 800.393.4887
Fax: 866.234.9845

Mailing Address: Flagstar Bank
Loss Mitigation Department W-110-2
5151 Corporate Drive, Troy, MI 48098

Website: Visit Flagstar Bank

All Other Existing Loans

Phone: 800.909.9525
Fax: 866.521.4669

Mailing Address: Arc Home c/o LoanCare Attention:
Loss Mitigation Department
3637 Sentara Way
Virginia Beach, VA 23452

Website: Visit Arc Home

Other Inquiries

Phone: 877.531.9951
Fax: 215.734.2393

Mailing Address: 2010 Corporate Ridge, Suite 750
McLean, VA 22102

E-mail Us

From Servicer Website

Home Retention Options

The goal of home retention is for you to avoid foreclosure and keep your home. There are several options that may be available to you to prevent foreclosure. The options available to you depends upon your individual circumstances and the requirements of your loan investor.

Below are some of the options that may be available to you depending on your loan investor and individual circumstances:

Forbearance Plan

A forbearance plan may be an appropriate option for you if you are experiencing a current, short-term financial hardship. This hardship may be due to loss of income resulting from unemployment, illness, or natural disaster. A forbearance plan will allow you to reduce or suspend your mortgage payment for a set period of time.

Loan Modification

If you have experienced a financial hardship that impacts your ability to presently (or in the future) pay your loan, due to a change in your financial circumstances, then a modification may be appropriate for you. Options include a possible rate reduction, an extension of the term of your loan, or even a principal deferment to reduce your total monthly payment to an affordable payment so that you can remain in your home.

Short Sale

Short Sale is intended for individuals who wish to sell their property quickly in order to repay indebtedness. If you are already pursuing loss mitigation options, contact your Case Manager at the appropriate subservicer to discuss this process.

Deed in Lieu of Foreclosure

Deed-in-Lieu is intended for individuals who do not wish to retain their home. Deed-in-Lieu consists of turning the property over to the investor, eliminating the need for foreclosure action. If you are already pursuing your loss mitigation options, contact your Case Manager at the appropriate subservicer to discuss this process.

If you have forbearance questions and would like to speak to a certified housing counselor, please call the Hope Hotline at


Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.

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