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Friday: 8 am to 8 pm EST
Online Portal: 21stmortgageonline.com
From Servicer Website
21st Mortgage Corporation – COVID-19 Update – A message from our CEO
The impact of the Coronavirus pandemic has brought about conditions in our society that we would not have imagined just a few weeks ago. The efforts of social distancing will ultimately help to limit the spread of this virus but most of you are likely already seeing the impact to the social and business conditions in your communities.
We want you to be assured that we are here for you. Our offices remain open and our dedicated support teams are available to take your calls and help you in any way that they can. We care about the impact that these unprecedented conditions may have on you and your family.
If you or a family member have contracted the virus, we wish you a full and rapid recovery. If you have experienced job loss or other circumstances that have impacted your finances, we may have options to help you stay current with your home loan.
If you need assistance or have questions, please contact your 21st Mortgage representative at 800.955.0021. You may also access our online resources at www.21stmortgage.com.
OPTIONS EXIST TO AVOID FORECLOSURE:
If you are experiencing financial hardships and are worried that you cannot make your scheduled loan payments, please call 21st Mortgage today at 800-955-0021 so that one of our experienced Financial Counselors can review the options that are available to assist you.
Available options vary with the unique circumstances of each individual, but some alternatives include:
- Repayment Plans
- Payment Assistance
- Debt management programs with independent, non-profit agencies
- Loan Assumptions
DOCUMENTS NEEDED TO DISCUSS THESE OPTIONS:
To help determine which of the available options will best be able to assist you personally, you will want to have various documents available during your discussion with 21st Mortgage. These documents include:
- Tax returns
- Recent pay stubs
- Bank statements
- Monthly bills
- If relevant, medical or other unanticipated bills
Please ask questions or report your experience with this servicer below. Your feedback will help other homeowners navigate homeownership preservation options. REMEMBER: Ask for everything in writing to protect yourself against surprises.